Customer Service Representative

U-Haul International, Inc.; Grayslake (IL); On-site; USD 20,664 - 33,999; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

A transportation service company in Grayslake, Illinois, is seeking a friendly Customer Service Representative to assist customers and manage equipment rentals. The role involves responsibility for U-Haul products and services, operating rental technology, and ongoing training. Candidates must possess a valid driver's license and a high school diploma. A comprehensive benefits package and bonuses are included, along with a pay range of $15.00 - $24.68 hourly.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• Physical ability to lift and move equipment weighing at least 50 lbs.

Responsibilities

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology for rentals.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment regularly.
• Answer customer questions regarding products.
• Prepare rental invoices and handle returns.
• Install hitches and trailer wiring.
• Fill propane and drive a forklift as needed.
• Participate in U-Haul education programs.

Skills

Customer service skills

Ability to use technology

Team collaboration

Communication skills

Education

High school diploma or equivalent

Tools

Smartphone-based U-Scan technology

Job description

Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service and ensure that customers get all the help they need on their journeys by inspecting and maintaining equipment, and by using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus and a $300 cash bonus, paid upon completion of U‑Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.

Benefits

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Pay Range is: $15.00 - $24.68 Hourly

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

19251 W Washington St
Grayslake, Illinois 60030