Customer Service Representative

Planet Fitness; Hastings (MI); In loco; USD 18.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Free Black Card Membership

401(k) with employer match

Profit sharing

Set Schedule

Employee Referral Bonus Program

Employee Assistance Program

Descrizione del lavoro

Planet Fitness Hastings, MI is seeking a Customer Service Representative to greet members, assist with sign-ups, answer questions, and ensure a friendly, judgment-free gym experience.

This full-time role in Hastings offers a 2 PM–10 PM shift, opportunities for growth, and benefits including health insurance options, retirement plan with match, and access to a free Black Card membership as part of the Planet Fitness team.

Competenze

• Customer service experience preferred.
• Must be 18 years or older.
• Punctuality and reliability required.
• Able to lift up to 45 pounds.

Mansioni

• Greet members and guests and provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check in members, show tours, sign up new members, log amenities and communicate issues.
• Respond to inquiries in a timely and professional manner.
• Regularly clean the facility including bathrooms, equipment, and front desk.

Conoscenze

Customer service

Descrizione del lavoro

Job Details: Job Location: EFG Hastings - Hastings, MI, Salary Range: $14.50Hourly, Job Shift: FT: 2p-10p, We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why you should join Planet Fitness:

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some of your responsibilities will include:

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Qualifications: Qualifications and Physical Demands:

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team:

• It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
• It means being part of a company that cares about improving the health and well-being of our communities.
• It means being part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
• It means encouraging professional growth and development.
• It means creating a positive impact in our local communities through philanthropic initiatives.
• It means being part of a brand of which you can be proud!

Equal Opportunity Employer