Customer Service Representative

U-Haul International, Inc.; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays, vacation, and sick days

Job summary

A transportation services company in Grand Rapids is seeking a Customer Service Representative. In this role, you'll assist customers with U-Haul products, manage rentals using smartphone technology, and perform equipment inspections. Applicants should possess a valid driver's license and a high school diploma. The role offers various benefits, including health insurance and opportunities for advancement. Physical demands include lifting equipment and operating machinery. This is an equal opportunity position.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• Ability to operate a forklift (certification offered through U-Haul).

Responsibilities

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology for rentals.
• Install hitches and trailer wiring.

Skills

Customer assistance

Inventory management

Forklift operation

Driving skills

Education

High school diploma or equivalent

Job description

Location: 2345 Alpine Ave NW, Walker, MI 49504

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Benefits

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.