Customer Service Representative

U-Haul International, Inc.; Canton (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunities for advancement

Health insurance

Paid holidays

Employee Stock Ownership Plan (ESOP)

Life insurance

Job summary

U-Haul International, Inc. is seeking a motivated Customer Service Representative in Canton, Ohio. The role involves assisting customers with U‑Haul products and services, using technology for rentals, and maintaining equipment. Candidates should have a high school diploma and a valid driver's license.

This position emphasizes teamwork and offers training, benefits, and opportunities for advancement, making it ideal for individuals who enjoy helping others.

Qualifications

• Valid driver’s license with good driving record required.
• Strong interpersonal skills for customer interactions.
• Ability to perform physical tasks, including lifting.

Responsibilities

• Assist customers with U‑Haul products and services.
• Use U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Inspect equipment for maintenance.

Skills

Customer service

Use of U‑Scan technology

Ability to operate a forklift

Education

High school diploma or equivalent

Tools

Smartphone technology

Forklift equipment

Job description

Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.

Benefits

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment)
• Drive a forklift (certification offered through U‑Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.