Customer Service Representative

Flow Control Group; Grand Prairie, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) matching

Career growth opportunities

Employee referral program

Paid time off and holidays

Parental leave

FCG University learning and training

Job summary

Flow Control Group is seeking an entry-level Customer Service/Order Entry professional to manage daily order processing, coordinate with vendors, and assist customers in selecting the right products for their needs. This role emphasizes accurate data handling, timely communication, and cross-functional teamwork within a fast-paced environment.

Based in Grand Prairie, TX, the position offers opportunities for growth within a portfolio of flow control and industrial automation brands, with a

Qualifications

• Basic understanding of order entry and data management systems.
• Familiarity with small package shipping (UPS/FedEx) and basic LTL freight procedures.
• Strong phone communication skills and professional email writing abilities.
• Ability and willingness to learn about industrial products, applications, and supporting components.
• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
• Positive attitude with a customer-focused mindset.

Responsibilities

• Manage daily order entry from phone calls, emails, online orders, and faxed purchase orders.
• Communicate with vendors and suppliers regarding purchase orders, shipping and delivery schedules, special-order items, and pricing discrepancies.
• Assist customers with product selection based on application requirements and customer needs.
• Support day-to-day customer service activities to ensure timely and accurate order fulfillment.
• Provide professional and responsive communication to customers through phone and email correspondence.
• Work collaboratively with sales, purchasing, and warehouse teams to support overall customer satisfaction.

Skills

Order entry

Data management

Phone communication

Email writing

Learning industrial products

Organizational skills

Customer-focused

Tools

Epicor Prophet21

Job description

Pumps and Controls, 3550 North Highway 161, Grand Prairie, Texas, United States of America

Job Description

Posted Friday, September 4, 2026 at 4:00 AM

Company:

Pumps and Controls, is a wholesale water treatment equipment supplier based in Arlington, Texas. Starting out in June, 1986, today–nearly 30+ years later–our company has over 2 million dollars in inventory, we stock so you don’t have to. Pumps and Controls for Your Water Treatment Needs Our customers appreciate our commitment to customer service. We treat each customer’s order as though it were our own. You deserve to be treated with respect, and services these days seems to be a dying art. At Pumps and Controls, we offer you the service you would expect from a professional equipment supplier. We have some of the top knowledgeable staff and products in the industry. Expect the Best from Pumps and Controls Fast lead times and 97% same day shipments. We won’t waste your time. Knowledgeable sales consultants who truly understand your industry and can help with your orders, your questions and your concerns. Our full line of products are available to qualifying distributors at wholesale pricing. We are dedicated to customer service. No matter what, you come first.

Visit our Website: www.pumpstx.com

Responsibilities:

• Manage daily order entry from phone calls, emails, online orders, and faxed purchase orders.
• Communicate with vendors and suppliers regarding purchase orders, shipping and delivery schedules, special-order items, and pricing discrepancies.
• Assist customers with product selection based on application requirements and customer needs.
• Support day-to-day customer service activities to ensure timely and accurate order fulfillment.
• Provide professional and responsive communication to customers through phone and email correspondence.
• Work collaboratively with sales, purchasing, and warehouse teams to support overall customer satisfaction.

Qualifications & Experience:

• Basic understanding of order entry and data management systems (Epicor Prophet 21 experience is a plus).
• Familiarity with small package shipping processes (UPS/FedEx) and basic LTL freight procedures.
• Strong phone communication skills and professional email writing abilities.
• Ability and willingness to learn about industrial products, applications, and supporting components.
• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
• Positive attitude with a customer-focused mindset.

#pumpsandcontrols
#manycompaniesoneteam
#FCGcareers
#flowcontrolgroup
#FCG-H
#LI-TH

Pumps and Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits:

Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training:

FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities:

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you’re just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Pumps and Controls, 3550 North Highway 161, Grand Prairie, Texas, United States of America