Customer Service Representative

Liberty Diversified International; Golden Valley (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll play a vital role in supporting our sales team and ensuring customer satisfaction. In this full-time position, you'll manage customer orders, maintain accurate records, and collaborate with various teams to streamline processes. With a commitment to innovation and excellence, this role offers an exciting opportunity to contribute to a dynamic environment while enjoying a comprehensive benefits package. If you're passionate about customer service and eager to make a difference, this position is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Paid Time Off

Tuition Assistance

Wellness Resources

Financial Advising Services

Qualifications

• 1+ years of experience in customer service or order management.
• Proficiency in Microsoft Office programs including Outlook and Excel.

Responsibilities

• Serve as the primary contact for customers for order processing.
• Track and monitor order progress from entry to shipment.
• Collaborate with sales, production, and logistics teams.

Skills

Customer Service

Order Management

Communication Skills

Problem-Solving

Microsoft Office

Education

High School Diploma

Associate Degree in Business Administration

Bachelor's Degree in Business Administration

Tools

Microsoft Outlook

Microsoft Excel

Job description

Description

POSITION SUMMARY

As a Customer Service Representative with Liberty Packaging, you will interact directly with our customers and support our sales team in fulfilling orders for a wide range of product packaging. You will be an integral part of our sales & customer service team that works collaboratively in servicing our customers.

This full-time position reports directly to the Customer Service Manager and is located at Liberty Packaging's manufacturing plant in Golden Valley, Minnesota.

DUTIES AND RESPONSIBILITIES

1. Serve as the primary point of contact for customers for order processing, inventory management, issue resolution, and product information.
2. Receive and process customer orders accurately and efficiently, ensuring order details, specifications, and pricing are correctly entered.
3. Track and monitor order progress from entry to shipment, responding to customer inquiries and resolving issues throughout the process.
4. Manage customer inventory levels based on usage and forecasting.
5. Maintain accurate and up-to-date records of customer orders, communications, and related documentation.
6. Collaborate closely with sales, production, logistics, and finance teams to ensure alignment and timely order fulfillment.
7. Other duties, as assigned.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• High school diploma or equivalent
• 1+ years of experience in customer service, order management, or a similar role within a fast-paced industry
• Proficiency in Microsoft Office programs including Outlook and Excel

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

• Associate or bachelor's degree in business administration
• Proven experience in customer service, order management, or a similar role within a fast-paced industry
• Excellent communication skills, both verbal and written
• Critical thinking and problem-solving skills
• Intermediate computer skills

COMPENSATION & BENEFITS

The starting pay range for this position is $23.64-$29.55 per hour. The compensation posted is the anticipated pay at the time of posting. Actual pay may vary based on education, certifications, skills, experience, or work location. Some positions may qualify for additional bonuses.

We offer a comprehensive benefits package including health/dental/vision insurance; paid time off; 10 paid holidays; 401(k) with company matching and profit sharing; flexible spending and health savings accounts; life and disability insurance; tuition assistance; wellness and mental health resources; and financial advising services. Eligibility depends on hours worked per week.

PHYSICAL REQUIREMENTS

• Regular sitting, standing, and walking throughout the day
• Manual and finger dexterity with some repetitive motions
• Ability to work in front of a computer screen for extended periods
• Specific vision abilities including close and distance vision; color and detail recognition; hand/eye coordination; focus adjustment
• Hearing and speaking capabilities
• Other conditions include reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

About Our Company

Liberty Diversified International (LDI), headquartered in New Hope, Minnesota, is a privately held company employing over 1,900 individuals across manufacturing, production, and core operations in multiple states and Mexico. We have deep roots in the corrugated box industry, operating in paper, packaging, workplace products, plastics, and building materials.

Since 1918, our values—Caring, Innovation, Trust, and Excellence—guide us. We believe aligned employees create superior solutions and services. Our family includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products), and Safco.

Liberty Diversified International is an equal opportunity employer, making employment decisions regardless of race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.