Customer Service Representative

BANK OF COMMERCE; Gas (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of Commerce in Gas, KS is seeking a full-time Customer Service Representative to handle receptionist and clerical duties while assisting customers with banking needs.

The role involves performing day-to-day transactions, communicating via phone and email, and coordinating with team members to ensure excellent service. Flexible hours include several shift times and weekend mornings.

Qualifications

• Prior banking experience preferred but not required.
• Candidates should demonstrate strong customer service skills, attention to detail and the ability to multi-task when needed.
• Must be willing to work with a team and come to work with a positive attitude.

Responsibilities

• Assist customers with opening checking and savings accounts.
• Maintain customer accounts and help resolve disputes.
• Refer customers to loan officers or other financial specialists.
• Record transactions and reconcile cash drawers.
• Promote the bank’s products and services.
• Communicate with other bank team members.

Skills

Customer service

Attention to detail

Multi-tasking

Job description

Job Details: Job Location: Gas, KS 66742, Position Type: Full Time, Job Shift: Day, Job Category: Banking, Bank of Commerce is currently looking for an energetic individual to add to our Gas, Kansas branch. Candidates should demonstrate strong customer service skills, attention to detail and the ability to multi-task when needed.

Equal Opportunity Employer

JOB SUMMARY:

Works closely with customers to fulfill their banking needs and connect them with account services. Performs a variety of receptionist, secretarial and clerical duties as well as handling day-to-day transactions. Handle customer communications, business correspondence, client relations both in person and via e-mail and phone.

CUSTOMER SERVICE REPRESENTATIVE DUTIES:

• Help customers open checking and savings accounts.
• Maintain customer accounts and help resolve disputes.
• Refer customers to loan officers or other financial specialists.
• Recording transactions.
• Counting and packaging currency.
• Reconciling cash drawers.
• Promoting the bank’s products and services.
• Communicating with other bank team members.
• Safe Deposit Boxes (opening, closing, billing, allowing customers access).

WORK DAYS/HOURS:

• Monday - Thursday 8:30 AM – 4:00 PM
• Friday 8:30 AM – 5:30 PM
• A minimum of 2 Saturday mornings per month 8:30 AM – 11:30 AM

Qualifications: SKILL REQUIREMENTS:

Prior banking experience preferred but not required. Candidates should demonstrate strong customer service skills, attention to detail and the ability to multi-task when needed. Must be willing to work with a team and come to work with a positive attitude.