Customer Service Representative

Industry Analysts, Inc.; Fresno (CA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

WiZiX Technology Group is seeking a Customer Service Representative in Fresno to be the first point of contact for customers seeking copier service and supply support.

You will coordinate dispatch, process supply requests, and maintain accurate service records while delivering prompt, professional help over the phone and via our CRM system.

Qualifications

• High school diploma or equivalent; some college preferred.
• Previous customer service or call center experience, ideally in office equipment, copier, or related technology industries.
• Strong communication skills—both verbal and written—with a professional phone manner.
• Ability to multitask, stay organized, and handle high call volumes.

Responsibilities

• Answer inbound service and supply calls from customers regarding copier/printer equipment.
• Process and track supply orders, including toner and maintenance kits.
• Create and dispatch service tickets to field technicians based on urgency and location.
• Provide basic troubleshooting assistance to help customers resolve minor issues over the phone.
• Maintain accurate records of customer interactions and service history in our system.
• Follow up to ensure customer satisfaction and timely resolution of all requests.
• Monitor incoming low toner notifications from our various cloud systems

Skills

Communication skills

Multitasking

Team player

Positive attitude

Education

High school diploma or equivalent; some college preferred

Tools

Microsoft Office

CRM/dispatch software

e-automate

Job description

WiZiX Technology Group Fresno, California, United States

If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!

WiZiX Technology Group – Customer Service Representative

We are looking for a friendly, detail-oriented Customer Service Representative to join our service team at our Fresno location. In this role, you will be the first point of contact for customers calling about copier service needs and supply orders. You will coordinate service dispatch, process supply requests, and ensure that every customer receives prompt, professional assistance.

Job Responsibilities

• Answer inbound service and supply calls from customers regarding copier/printer equipment.
• Process and track supply orders, including toner and maintenance kits.
• Create and dispatch service tickets to field technicians based on urgency and location.
• Provide basic troubleshooting assistance to help customers resolve minor issues over the phone.
• Maintain accurate records of customer interactions and service history in our system.
• Follow up to ensure customer satisfaction and timely resolution of all requests.
• Monitor incoming low toner notifications from our various cloud systems

Requirements and Skills

• High school diploma or equivalent; some college preferred.
• Previous customer service or call center experience, ideally in office equipment, copier, or related technology industries.
• Strong communication skills—both verbal and written—with a professional phone manner.
• Ability to multitask, stay organized, and handle high call volumes.
• Proficient with Microsoft Office and CRM/dispatch software (experience with e-automate or similar is a plus).
• Positive attitude and a team player.

At WiZiX Technology Group, we promote a culture of growth and believe that each employee can make a difference—no matter your role or level of experience.

Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals. Certifications and on-the-job training are provided as well as career development and opportunities for promotion.

About WiZiX:

WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.

WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations.

At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.

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