Customer Service Representative

TPG Risk Management; Frederick (MD); On-site; Full time

Job summary

TPG Risk Management recherche deux représentants du service client à temps plein pour son bureau à Frederick, MD. Ce rôle offre une opportunité de formation en assurance et un environnement dynamique, idéal pour les individus désireux de résoudre des problèmes et d'assister les clients. Un soutien à la licence en assurance est inclus après 90 jours, avec des avantages comme l'assurance santé et des loisirs payés après cette période.

Benefits

Assurance santé, dentaire et vision

Temps de repos payé

Formation et obtention de licences payées

Environnement d'équipe collaboratif et dynamique

Qualifications

• Recherche individus qui souhaitent construire une carrière à long terme.
• Aucun expérience préalable en assurance n'est nécessaire, formation fournie.

Responsibilities

• Répondre aux appels et courriels des clients avec professionnalisme.
• Effectuer des changements de police et gérer les demandes de service.
• Préparer des documents de révision pour les clients.

Skills

Communication

Résolution de problèmes

Compétences informatiques de base

Détails

Job description

3 days ago Be among the first 25 applicants

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Starting at $21/hour — transition to salary after 90 days

The Piedmont Group is growing, and we’re looking for two full-time Customer Service Representatives to join our office in Frederick, MD (5285 Westview Drive, Suite 206).

This is a fantastic opportunity for someone who enjoys solving problems, working with people, and learning new skills in a fast-paced environment. No prior insurance experience? That’s okay — we’ll train the right candidates and support them in getting licensed in Property & Casualty Insurance within the first six months.

What You'll Be Doing

• Answering client phone calls and emails with professionalism and care
• Making policy changes and handling service requests
• Preparing client review documents and assisting agents with proposals
• Managing documents and tasks across multiple systems
• Following up with clients and keeping our service process moving smoothly
• Learning the ropes of insurance while working on a supportive team

We’re Looking for Someone Who:

• Communicates clearly — both on the phone and over email
• Has basic computer and Microsoft Office skills
• Can think independently and solve problems with confidence
• Is reliable, detail-oriented, and eager to learn
• Wants to build a long-term career with growth opportunities
• Full-time, in-office only
• Location: 5285 Westview Drive, Suite 206, Frederick, MD 21703
• Schedule: Monday–Friday, 9 AM–5 PM
• Starting Pay: $21/hour during 90-day introductory period
• Post-90 Days: Transition to salaried position
• Licensing Support: We'll help you get licensed in P&C insurance within your first 6 months

Benefits After 90 Days

• Health, dental, and vision insurance
• Paid time off
• Paid training and licensing
• A collaborative, fast-moving team environment

We're looking for people who take initiative, enjoy helping others, and want to grow with us.

When applying, please include a brief answer to the following:

Describe a situation where you had to solve a problem. What did you do? What was the result? What might you have done differently?

Send your resume and response to [e-mail]

Learn more about us: https://tpgins.net

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Insurance

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