Customer Service Representative

Amrize; Franklin (IN); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay: $25.00-$33.00/hour

401(k) Pre-Tax and Roth options

Employee Stock Purchase Plan

Medical, Dental, Disability, and Life

Job summary

Amrize is seeking a Customer Service Representative in Franklin, IN, to manage order fulfillment from receipt to shipment, and to respond to inquiries from customers, sales, and internal teams. This hourly, full-time role emphasizes accuracy and on-time delivery.

The position requires using ERP to process orders, confirm pricing, review inventory, and communicate status to customers. A Bachelor's in Business or Supply Chain and five years in customer service/fulfillment are preferred.

Qualifications

• Bachelor's degree in Business or Supply Chain required.
• Five years’ experience in a customer service/fulfillment role.
• Strong knowledge of order fulfillment processes and ERP systems.

Responsibilities

• Efficiently uses the ERP system to create customer orders, confirm pricing, answer inquiries, and follow up on order status.
• Review inventory and production plans to determine product availability and meet customer-requested dates.
• Release orders for shipment when inventory is available and communicate with customers and carriers.

Skills

Customer service

Fulfillment

ERP system

Pricing

Inventory planning

Communication

Empathy

Critical thinking

Safety

Education

Bachelor's degree

Field: Business or Supply Chain

Tools

ERP system

Job description

Customer Service Representative

Requisition ID: 17838

Location:

Franklin, IN, US, 46131

Pay Type: Hourly

Position type: Full-time / Hourly

25.10-33.89

COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at www.amrize.com/careers (https://www.amrize.com/us/en/careers.html)

Description:

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We’re seeking a Customer Service Representative who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: Customer Service Representative | Req ID: 17838 | HR Contact: Jonathan Stone | Location: Building Envelope - Franklin, IN

ABOUT THE ROLE

The Customer Service Representative is responsible for the order fulfillment process, from receipt of customer purchase orders to releasing orders for shipment, and for fielding inquiries and support requests from customers, sales, and other internal groups. This role also ensures the accuracy of customer requests and on-time delivery.

WHAT YOU'LL ACCOMPLISH

• Efficiently utilizes the ERP system to create customer orders, confirm and apply pricing, answer inquiries, and follow up on order status.

• Review inventory and future production plans to determine product availability while driving to meet customer-requested availability dates.

• When inventory is available, release orders for shipment by communicating with the customer, shipping team, or transportation carriers.

• Advises customers of order status at multiple phases of order fulfillment as needed, especially when special handling is required.

• Develop and maintain deep knowledge of company-manufactured and ancillary roofing products and the roofing industry to provide customers with comprehensive, accurate information and advice.

• Listens to the customer's needs and concerns, demonstrates empathy, and uses critical thinking skills to solve situations.

• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’R LOOKING FOR

Education: Bachelor's degree

Field of Study Preferred: Business or Supply Chain

Required Work Experience: Five years’ experience in a customer service/fulfillment role.

Travel Requirements: N/A

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive Pay: $25.00-$33.00/hour

• Retirement Savings: Choose from 401(k) Pre-Tax and/or Roth after-tax savings

• Employee Stock Purchase Plan

• Medical, Dental, Disability, and Life Insurance

• Holistic Health & Well-Being Programs

• Flexible Spending Accounts (FSAs) for Health and Dependent Care

• Vision and other voluntary benefits and discounts

• Paid time off & paid holidays

• Paid Parental Leave (maternity & paternity)

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email [e-mail] . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

PROTECT YOURSELF FROM RECRUITMENT FRAUD

The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Fraudulent Job Offers Policy (https://dmscdn.successfactors.com/b09338d36aadeb741618c2494475ec0cb26c0a7ddfd1cb1e5e792f2075f74c74/static_content/94ec5adc36cb4d198742/RCMFraudPolicy_English.pdf)

Nearest Major Market: Indianapolis