Customer Service Representative

Cintas; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/ESOP

Disability, Life and AD&D Insurance

Job summary

Cintas is seeking a Customer Service Representative in Fort Myers, FL to assist internal partners and external customers. You will answer calls, resolve issues, enter data, reconcile accounts, prepare reports and invoices, and process new accounts and orders.

The role requires strong communication, reliability, and proficiency with Microsoft Office. You may also perform outbound follow-ups and collaborate with other teams to ensure customer satisfaction.

Qualifications

• Minimum 1 year customer service experience
• High School Diploma/GED; Bachelor's Degree preferred

Responsibilities

• Answer customer calls and provide prompt issue resolution
• Data entry and assisting in account reconciliation
• Prepare reports and invoices
• Process new accounts and orders
• Occasional miscellaneous projects and outbound follow-up calls

Skills

Customer service

Inbound/outbound calls

Data entry

Account reconciliation

Report preparation

Education

HS diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Intranet/Internet

Job description

Job Description

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Duties include, but are not limited to, answering customer calls and providing prompt issue resolution, data entry, assisting in account reconciliation, preparing reports and invoices, processing new accounts and orders and occasional miscellaneous projects. This position also makes outbound customer calls to gain information and/or to provide follow up to resolve customer issues.

Requisition Number: 237462

Skills/Qualifications

Required

• Minimum 1 year customer service experience
• High School Diploma/GED; Bachelor's Degree preferred

Preferred

• Experience with heavy inbound, outbound and transferring calls
• 3 years' Business-to-Business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, Our Employee-partners Enjoy

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category

Service

Organization

Fire

Employee Status

Regular

Schedule

Full Time

Shift

1st Shift