Customer Service Representative

inMy Jet; Seattle (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice Business Aviation seeks a Customer Service Coordinator in Seattle to deliver high-standard service at arrivals and departures. You will coordinate between customers and lineservice crews, arrange catering, fueling, car rentals and hotel stays, and manage the Aircraft Entry Log.

You’ll handle phone lines, client forms, emails, and daily invoicing while promoting additional services. Must be 18+, eligible to work in the U.S., and pass pre-employment checks.

Qualifications

• High school diploma or GED required.
• Aviation experience preferred, but not required.
• Proficient with basic computer tasks and software.
• Excellent communication and customer service skills are essential.
• Ability to multitask and resolve conflicts professionally.
• Weekend availability and overtime during peak seasons are expected.
• Must be at least 18 years old and legally eligible to work in the United States.
• Must complete pre-employment drug and background checks for airport access.

Responsibilities

• Provide high standards of service to customers and ensure courteous arrivals and departures.
• Coordinate communication between customers, line-service crew and staff.
• Arrange fueling, catering, car rental, hotel bookings and reservations.
• Maintain Aircraft Entry Log and advise line-service crew accordingly.
• Answer general phone lines and forward to appropriate staff.
• Process digital forms for new clients and promote additional services.
• Respond to customer emails promptly and courteously.
• Complete daily invoicing and data entry for vendors and customers.
• Contact clients about unpaid accounts and arrange payments as needed.

Skills

Communication skills

Customer service

Multitasking

Conflict resolution

Professional demeanor

Weekend availability

Overtime willingness

Education

High school diploma/GED

Tools

Computer skills

Job description

SUMMARY OF RESPONSIBILITIES:• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;• Ensure communication and coordination between customers, lineservice crew and staff;• Coordinate fueling, catering, car rental, hotel booking and reservations;• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;• Answer the general number phone lines and forward calls to the the appropriate person;• Fill out digital forms for new clients and actively promote additional aircraft services and products;• Respond to customer email inquiries in a timely and courteous manner;• Complete daily invoicing and data entry for various vendors and customers;• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;• Other duties as assigned.QUALIFICATIONS AND SKILLS REQUIRED:• High school diploma/GED required;• Aviation experience preferred, but not required;• Intermediate computer skills;• Excellent communication skills;• Excellent customer service skills;• Ability to multitask;• Strong conflict resolution skills;• Maintain a professional demeanor and appearance at all times;• Weekend availability and willingness to work overtime during peak seasons;• Be at least 18 years of age;• Legally entitled to work in the United States;• Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.Benefits:Our perks and benefits include but are not limited to:• 401(k) plan with employer match;• Health, dental and vision insurance;• Life insurance;• Paid time off.