Customer Service Representative

Window Genie of Bel Air Aberdeen and Parkville; Forest Hill (MD); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Free food & snacks

Free uniforms

Profit sharing

Training & development

Wellness resources

Job summary

Window Genie of Bel Air, Aberdeen and Parkville is seeking an organized admin coordinator to support scheduling, customer communications, and data entry for our local service team.

You will manage phones, enter estimates and invoices in the CRM, assist with light marketing, and coordinate with technicians to keep jobs on track. This role emphasizes accuracy, responsiveness, and teamwork in a fast-paced home-services environment.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.

Responsibilities

• Coordinate delays in schedule with customers and service technicians.
• Speak with customers about additional services.
• Manage all incoming and outgoing phone calls.
• Schedule all jobs, callbacks, and onsite estimates.
• Enter all data into the CRM system, including estimates, invoices, and refunds.
• Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.
• Assist owner in all customer-facing aspects of the business including preparing any estimates not completed on-site and forwarding to the customer, as well as preparing and responding to customer emails and managing owner’s email.

Skills

Administrative experience

Communication skills

Data entry

Independent worker

Customer service mindset

Tools

CRM systems

Scheduling tools

Microsoft Office

Job description

Benefits

• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Profit sharing
• Training & development
• Wellness resources

Window Genie is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community through various services such as window cleaning, window tinting, pressure washing, gutter cleaning, and more.

Specific Responsibilities

• Coordinate delays in schedule with customers and service technicians
• Speak with customers about additional services
• Manage all incoming and outgoing phone calls
• Schedule all jobs, callbacks, and onsite estimates.
• Enter all data into the CRM system, including estimates, invoices, and refunds.
• Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.
• Assist owner in all customer-facing aspects of the business including preparing any estimates not completed on-site and forwarding to the customer, as well as preparing and responding to customer emails and managing owner’s email.

Job Requirements

• Prior experience for a home service provider is a plus
• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Professional appearance and personality
• Positive attitude and a commitment to excellent service
• Team player who can work independently
• Proficient with computers, scheduling tools, CRM systems, and Microsoft Office Suite

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Window Genie® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.