Customer Service Representative

Maersk Line Limited; Fife, Northern (WA, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Representative to manage freight forwarding shipments across multiple modes based on customer requests.

The role focuses on high-level operations excellence and delivering a quality customer service experience while maintaining station KPIs. Key duties include tracking outbound shipments, coordinating schedules with cartage agents, preparing routing paperwork, and communicating status to customers and stations.

Qualifications

• Must be able to multitask in a high-volume environment with strong attention to detail.
• Excellent verbal and written communication skills are required.
• Proficiency in Microsoft Office and ability to type 35+ words per minute.

Responsibilities

• Track and trace outbound shipments.
• Coordinate recover and delivery schedules with cartage agents.
• Prepare paperwork for routing, close out files, and send documentation promptly.
• Communicate freight status and issues to other stations and customers, and update the system.
• Communicate to dispatch for requested pickups.
• Adhere to regulatory standards for booking and routing shipments.
• Enter shipments into the transportation management system.
• Quote, cost and invoice domestic shipments (air, ocean, ground).
• Perform other duties as assigned.

Skills

Multi-tasking

Communication

Typing (35+ wpm)

Microsoft Office

Tech savvy

Education

High school diploma

Tools

Transportation Management System

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary: The Customer Service Representative is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s.

Essential Functions:

• Tracking and tracing outbound shipments


• Coordinating recover and delivery schedules with various cartage agents


• Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis


• Communicating freight status and any problems to other stations and customers, and updating the system


• Communicating to dispatch for customers' requested pick-ups


• Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments


• Data entry of shipments into transportation management system


• Quoting, costing and invoicing of domestic shipments, air, ocean and ground


• Other duties as assigned

Competencies:

• Multi-tasking while maintaining precise attention to detail


• Excellent verbal and written communication skills


• Must be able to type 35+ words per minute


• Must be able to work in demanding, high-volume environment, particularly with email and calls


• Precise attention to detail


• Proficient in Microsoft Office


• Must be tech savvy

Education:

• High school diploma or equivalent is required

Company Benefits:

• Medical


• Dental


• Vision


• 401k + Company Match


• Employee Assistance Program


• Paid Time Off


• Flexible Work Schedules (when possible)


• And more!

Pay Range:

$25.00 - $27.00 hourly*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].