Customer Service Representative

ICES: Data, Discovery, Better Health; Fife (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

6 paid holidays

Paid vacation

Paid sick leave

401k with company match

Weekly pay

Job summary

Hunt's Services in Washington is hiring a Customer Service Representative to deliver empathetic, high-quality service in a fast-paced call center environment. You will manage calls, verify scheduling, document tasks for technicians, and assist customers with online scheduling.

This in-person role emphasizes reliability and growth within the company. Applicants should have a high school diploma and at least two years in a call center setting.

Qualifications

• High school diploma or equivalent is required.
• 2 years of customer service experience in a call center are preferred.
• Experience with Service Titan software is a plus.

Responsibilities

• Provide consistently high levels of customer service to all customers.
• Answer incoming calls promptly and courteously.
• Verify scheduling information by directing calls.
• Document technician tasks thoroughly before completion.
• Follow up with customers and assist with online scheduling.
• Resolve issues as they arise and address customer concerns.
• Offer referrals for services not currently offered.
• Participate in training and team meetings.

Skills

Empathy

Customer service

Call center

Communication

Reliability

Growth mindset

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Hunt's Services is a locally owned business serving Pierce and King counties. We are competitively priced, fast and highly reviewed by our customers. Our 5 star service begins with our call center. We are seeking individuals capable of empathizing with customers who are sometimes facing their most challenging days. If you lead with empathy and have excellent customer service skills, we want YOU!

Position:Customer Service Representative (CSR)

Competitive Wage: $21.00 - 23.00 per hour, with monthly bonus incentives.

WHAT MAKES A GREAT CANDIDATE?

• We only want theBESTon our team, is that you!?
• Must love people and helping people! That's what customer service is all about!
• A premium level of customer service is our standard! Can you deliver that even if you encounter a challenging customer or situation!?
• Someone who truly wants to contribute to the success of our company!
• Reliable! Someone who shows up and has minimal absences!
• Someone who wants to grow, loves a challenge, and handles high pressure environments with tenacity!

Benefits

• Medical
• Dental
• Vision
• 6 paid holidays
• Paid Vacation
• Paid sick leave
• 401k retirement with a 3.5% company match (eligible after one year of employment)
• Weekly pay!

Job duties include (but are not limited to):

• Consistently providing thehighest levelof customer service to our customers, both new and existing.
• Responding to incoming phone calls in a prompt and courteous manner.
• Directing phone calls to verify the accuracy of scheduling information.
• Creating thorough documentation for technicians before they complete their assigned tasks.
• Conducting follow-up calls with customers and assisting them with online scheduling.
• Proficiently resolving issues and addressing problems as they arise.
• Offering referrals as needed for services not offered within our scope.
• Embrace training opportunities for growth within the company
• Engage in team building and weekly meetings
• Comfortable with prospecting and conducting outbound calls
• Meets monthly metrics
• Reports to the Call Center Manager

Qualifications

• High school diploma, or equivalent.
• 2 years experience as a customer service rep in a Call Center environment

Preferred Skills

• Ability to defuse situations with disgruntled customers.
• Driven and self starter work ethic.
• Experience in outbound calling is preferred
• Experience with Service Titan is preferred.

Schedule

• Please note that this an in-person position. This isNOTa hybrid or remote work schedule other than the on call shifts

Physical Requirements:

• General office environment, with occasional outdoor exposure.

Job Type: Full-time

Pay: $21.00 - 23.00

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Hunt's Services is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity and inclusion among our workforce is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, marital status, disability, genetic information, veteran status, or any other legally protected characteristic.

If you require reasonable accommodation in the application or hiring process, please let us know.