Customer Service Representative

The Pennsylvania State University; Ferguson Township (PA); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits package

Retirement plans

Job summary

The Pennsylvania State University is seeking a Customer Service Representative to support university transportation and parking services, including daily and event parking operations for faculty, staff, students, and visitors. Responsibilities include face-to-face customer service at campus decks and event locations, processing payments, guiding visitors, and coordinating with staff during events.

The role requires strong communication and customer service skills, with overtime for football

Qualifications

• GED or HS with 2+ years of relevant experience.
• No required certifications.

Responsibilities

• Serve in a direct, face-to-face customer service role at campus parking decks or events.
• Manage daily parking at gated decks, redirect visitors when full, assist with entry/exit/payments.
• Conduct space counts and walk-throughs of facilities.
• Resolve parking issues with customers and follow up as needed.
• Explain campus parking rules and regulations.
• Promote alternative parking and other transportation options.
• Complete cleaning and minor maintenance of PARCS equipment.
• Daily walkthroughs of facilities and reporting issues to management.
• Assist with setting up and tearing down for events.
• Conduct event sales and assist customers with mobile payments.
• Oversee part-time and temp staff during events.
• Assist with other events and handling VIP/ADA needs.
• Use ArcGIS, T2, SWARCO, INDECT, Honk software.

Skills

Customer service

Communication skills

Face-to-face interaction

Event support

Education

GED or HS

Tools

ArcGIS

T2

SWARCO

INDECT

Honk

Job description

Position specifics

Auxiliary and Business Services is seeking a Customer Service Representative to provide essential support for university transportation and parking services, supporting daily and event parking operations for faculty, staff, students, and visitors.

This position requires strong customer service skills and communication skills

The hours for this position are Monday through Friday, 8 a.m. to 4:30 p.m. Mandatory overtime is required for home football games, student arrival, and other events based on staffing needs.

Key responsibilities

• Serve in a direct, face-to-face customer service role, at the campus parking decks or at various locations for events, mostly outdoors
• Manage daily parking at the gated parking decks, redirecting visitors to alternative locations when full, and assisting with entry, exit, and payments
• Conduct space counts and walk throughs of facilities
• Resolve parking issues directly with customers, and follow up or elevate as needed
• Explain rules and regulations for parking on campus
• Promote alternative parking and other transportation options
• Complete cleaning and minor maintenance of PARCS equipment
• Complete daily walkthroughs of facilities, and report issues to management
• Assist with setting up and tearing down for events
• Conduct event sales, assisting customers with mobile payments
• Oversee part time and temp staff during events
• Assist with other events, holding areas for VIP, ADA, or other needs
• Use software such as ArcGIS, T2, SWARCO, INDECT, Honk
• Take intercom calls to assist guests at the parking decks
• Answer emails and phone calls, folding letters, and other various light office work

Minimum education, work experience & required certifications

• General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience
• Required Certifications: None

Background checks / clearances

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & benefits

The salary range for this position, including all possible grades, is $36,888.00 - $53,532.00. Salary Structure - Information on Penn State's salary structure.

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Campus security crime statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO is the law

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal contractors labor law poster PA state labor law poster Penn State policies copyright information hotlines. There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.