Customer Service Representative

Otter Tail Power Company; Fergus Falls (MN); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Competitive wage

Benefit package

Incentive plans

Employee Stock Ownership options

Retirement Savings Fund with employer/

Health, disability and life insurance

Education reimbursement

Leadership development programs

Mental health support

Vacation and sick leave

Job summary

Otter Tail Power Company in Minnesota seeks Customer Service Representatives to join Bemidji, Fergus Falls, Jamestown, Milbank, or Devils Lake offices. You are the first point of contact handling questions, concerns, and service needs with professionalism and attention to detail.

The role emphasizes accurate data handling, strong communication, and teamwork. Competitive base pay from $45,000 to $59,000 annually plus incentive plans, benefits, and opportunities for growth; visa sponsorship not

Qualifications

• Experience in customer service or related field.
• Strong written and verbal communication skills.
• Ability to learn and use multiple systems.

Responsibilities

• Be the first point of contact for customers and resolve questions and concerns.
• Maintain accurate customer records and process service requests.
• Collaborate with teammates and report to the Customer Service Manager.

Skills

Customer service

Microsoft Office

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

OTP Fergus Falls CSC
216 South Cascade Street
PO Box 747
Fergus Falls, MN 56538, USA

OTP Fergus Falls CSC
216 South Cascade Street
PO Box 747
Fergus Falls, MN 56538, USA

OTP Jamestown CSC
315 2nd Street Southeast
PO Box 2220
Jamestown, ND 584022220, USA

OTP Jamestown CSC
315 2nd Street Southeast
PO Box 2220
Jamestown, ND 584022220, USA

OTP Devils Lake CSC
524 Fifth Avenue South
PO Box 400
Devils Lake, ND 58301, USA

OTP Devils Lake CSC
524 Fifth Avenue South
PO Box 400
Devils Lake, ND 58301, USA

OTP Milbank CSC
404 South 2nd Street
PO Box 392
Milbank, SD 572520392, USA

OTP Milbank CSC
404 South 2nd Street
PO Box 392
Milbank, SD 572520392, USA

We’re looking for Customer Service Representatives in our Bemidji, Devils Lake, Fergus Falls, Jamestown, or Milbank offices. In this role, you’ll be one of the first points of contact for our customers, helping answer questions, resolve concerns, and support service needs while making sure customer information is handled professionally and with attention to detail.

This position requires complete, accurate, and timely customer service, so strong critical thinking, organization, and written and verbal communication skills are essential. Familiarity with Microsoft products and the ability to learn and use multiple systems is important, and experience in customer service, accounting, and marketing would be beneficial. You’ll be a good fit if you enjoy helping people, solving problems, learning new systems, and being part of a team that supports customers every day.

This position will report to a Customer Service Manager.

We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help drive their career experience and goals, we offer:

• A competitive wage & benefit package.
• The expected base compensation for this role is $45,000 – $59,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.
• Incentive plans
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health, disability and life insurance plan options
• Training and development opportunities, including education reimbursement.
• Career development with opportunities to participate in various leadership development programs, an online leadership course catalog, mentorship from company leaders, and more!
• Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they’re working.

This role is not eligible for visa sponsorship at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.