Customer Service Representative

DAP; Fenton (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

DAP is hiring a Customer Service Representative in Fenton, MO to support field sales reps and B2B customers, processing orders and resolving inquiries to keep shipments on track.

After training, you will work 8:30 am–5:00 pm, using SAP and our ERP systems to place orders and track pricing. A high school diploma and strong communication skills are required.

Qualifications

• High School diploma or equivalent.
• Effective verbal and written communication skills.
• SAP experience is a plus.
• Ability to multitask and stay organized.
• Comfort with order placement and pricing in ERP systems.

Responsibilities

• Engage with field sales reps and B2B customers to address inquiries, concerns, and requests in a timely and professional manner.
• Assist customers in USA and Canada locations with order status, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
• Document all customer interactions and maintain accurate records in our system.
• Proactively identify opportunities to enhance the customer experience and contribute to process improvements.

Skills

Effective communication

Multitasking

Problem solving

Grace under pressure

Education

High School diploma or equivalent

Tools

SAP

Job description

DAP is looking to hire Customer Service Representative at our Fenton, MOLocation.

The customer is everything at DAP and ourCustomer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by ourfield sales repsand ourB2B customers(dealers and distributors) that will keep orders on-track and on-time.

Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.

RESPONSIBILITIES

• Engage withour sales reps and B2B customersvia various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
• Document all customer interactions and maintain accurate records in our system.
• Proactively identify opportunities to enhance the customer experience and contribute to process improvements.

REQUIREMENTS

• Must be able to work 8:30 am - 5:00 pm
• High School (or equivalent)
• Effective communications skills – verbal and written, SAP experience a plus
• Grace under pressure – remain positive and focused to the task at hand
• Effective problem-solving skills – quick on your feet and can think outside of the box
• Ability to multi-task and prioritize work all with a sense of urgency
• Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.

About DAP

DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP’s history, culture and benefits at www.dap.com/careers/.

DAP - On the job since 1865.