Customer Service Representative

Planet Fitness - PF Baseline Fitness; Santa Paula (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Dollars for Scholars Program

Employee Appreciation Program

Short Term Disability Insurance

Job summary

A leading fitness company seeks a Customer Service Representative to enhance member sales and deliver top-notch service. The role entails supporting existing and prospective members through various customer service duties while ensuring a welcoming environment. Ideal candidates will possess strong customer service skills, basic computer knowledge, and a positive work ethic.

Qualifications

• Strong customer service skills required.
• Basic computer proficiency needed.
• Good work ethic and honesty essential.

Responsibilities

• Provide a superior level of customer service to members.
• Handle front desk related tasks including check-ins and inquiries.
• Facilitate member services issues and maintain cleanliness.

Skills

Customer Service

Problem Solving

Communication

Listening

Diplomacy

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

· Greet/meet potential members, providing a great customer experience.

· Handle front desk related tasks:

o Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o Taking info calls and tours

o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

· Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

· Honesty and good work ethic

· Strong customer service skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

· Dollars for Scholars Program

· Employee Appreciation Program

· Free Membership for self and one family member or friend

· Team Member Support Team

· Health, Dental and Vision Insurance

· Critical Illness Insurance

· Short Term Disability Insurance

· Accident Insurance

· Voluntary Life Insurance

· Pet Insurance

· HSA
- Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness