Customer Service Representative

Maxcess - RotoMetrics; Eureka (MO); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Maxcess - RotoMetrics is seeking a Customer Service Representative to provide exceptional service to customers. The role involves managing quotes and orders, educating customers on products, and collaborating with various departments to enhance customer satisfaction. Candidates should have a relevant degree or experience and a willingness to learn.

Qualifications

• Minimum two years’ experience as a customer service representative.
• Willingness to undergo 12-24 months of training.
• Ability to wear PPE in manufacturing areas.

Responsibilities

• Act as the face of Maxcess to customers.
• Configure quotes and orders to customer specifications.
• Collaborate with supporting departments to ensure accuracy.

Skills

Customer Service

Communication

Problem Solving

Collaboration

Education

Bachelor's degree in business, sales, or engineering

GED/high school diploma

Job description

Join to apply for the Customer Service Representative role at Maxcess - RotoMetrics.

Primary Responsibilities:

• Act as the face of Maxcess to customers.
• Provide best-in-class customer service to internal and external customers, managing their needs through all channels.
• Recommend the best product based on customers’ business applications and technical requirements.

Daily Responsibilities:

• Configure quotes and orders to customer specifications within 1 hour of receipt.
• Communicate thoroughly with customers to ensure quote/order accuracy.
• Collaborate with supporting departments to provide accurate products, meet delivery requirements, manage complaints and returns, and ensure timely invoice payments.
• Educate customers about terminology and product offerings to enhance satisfaction.
• Enforce company policies tactfully with external customers.
• Document and update customer-specific requirements proactively.
• Identify trends in customer satisfaction and communicate with management and sales teams.
• Cultivate a collaborative, open communication, and accountable environment.
• Promote waste minimization, energy conservation, and environmental objectives.
• Perform other duties as assigned to meet departmental and company objectives.

Candidate Requirements:

• Bachelor's degree in business, sales, or engineering with a minimum of two years’ experience as a customer service representative, OR
• GED/high school diploma with at least four years’ relevant experience.
• Willingness to undergo 12-24 months of training and continuously learn new processes, terminology, and products.
• Position located in Eureka, MO or Meadows of Dan, VA.
• Ability to wear PPE in manufacturing areas.
• Hybrid office/work-from-home opportunity after onboarding.

Maxcess is an equal opportunity employer committed to diversity and inclusion. All qualified candidates are encouraged to apply.