Customer Service Representative

Tessco LLC; Eden Prairie (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive medical, dental, vision,

Job summary

GetWireless in Eden Prairie, MN is seeking a Customer Experience Representative to handle the full sales order process and customer support via phone and email. Responsibilities include accurate order entry, assisting with new account setups, quotes, and coordinating with Supply Chain and Shipping to update order statuses.

The role requires a business or marketing/Sales background, strong IP networking knowledge, CRM proficiency, and excellent communication.

Qualifications

• Bachelor’s degree in Business or Marketing/Sales.
• 2+ years of Customer Service experience with a technical product line.
• Strong knowledge of IP Networking and Public Wireless Data Technologies.
• Proficiency with CRM and Microsoft Office applications.

Responsibilities

• Sales order process management including order entry and status updates.
• General account maintenance including credit issues and tax certificates.
• Assist sales with new account setups and quotes.
• Handle inbound calls for the assigned territory.
• Maintain customer relationships with timely follow-up.

Skills

Customer service

CRM

Time management

Communication

Teamwork

Education

Bachelor’s degree

Associate’s degree with 5 years experience

Tools

CRM software

Microsoft Office

Outlook

Job description

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

Building Our Wireless World, Together®.

An exciting career as a Customer Experience Representative on-site in Eden Prairie is available at GetWireless!

The Customer Experience Representative (CER) will be responsible for all aspects of the sales order process. The CER will focus on accurate order entry for all accounts in an assigned territory. Along with order entry, the CER will provide support to the customer via phone and email, handling inbound calls, assisting sales with new account setups, researching account credit issues, communicating with Supply Chain and Shipping, and following up on order status. The CER will also assist their Regional Sales Executive (RSE) and Inside Sales Representative (ISR) with light sales duties if the RSE or ISR is traveling or on PTO.

Responsibilities

• Sales order process management including order entry, internal process flow and communication, and updates on order status changes
• General account maintenance including researching credit issues, sourcing tax certificates, and updating account information
• Assisting sales with new account setups and quotes
• Handling inbound calls for the assigned territory
• Maintaining customer relationships by providing timely follow-up on inquiries
• Partnering effectively with RSE and ISR to drive territory coverage and maintain positive customer relationships, including routing qualified opportunities for further development and follow-up
• Assisting sales with maintaining accurate sales forecasts, data gathering, and reports by daily use of CRM for all contacts, accounts, registrations, and opportunities

Job Requirements

• Bachelor’s degree – Business or Marketing/Sales
• Associate’s degree considered with 5 years of relevant work experience
• Minimum of 2 years of Customer Service experience dealing with a technical product line – preferably within cellular data communications
• Strong technical product background and aptitude in IP Networking and Public Wireless Data Technologies
• Ability to become product certified with demonstrable expertise
• Proven success in Customer Service working with Value Added Resellers, OEMs, and end customers
• Excellent verbal and written communication skills
• Must be organized and able to manage time effectively
• Ability to prioritize multiple tasks, adhere to established deadlines, and perform under pressure
• PC and basic networking skills required, with strong knowledge of using a CRM and Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Proven ability to work as part of a team to achieve goals
• Maintain a high level of integrity, quality work standards, and service excellence

Physical Demands & Environment

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to talk or hear
• Noise level in the work environment is usually moderate

Compensation: $55,000 - $65,000

Why Join Our Team?

• On-site in Eden Prairie with a great team
• 401(K) with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with a tuition subsidy

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.