Customer Service Representative

Valence Surface Technologies; Eastman (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Valence Surface Technologies is seeking a dedicated Customer Service professional for on-site work in Eastman, GA. This role supports production schedules, coordinates with customers, and ensures orders are processed accurately from intake to ship-out.

The candidate will review orders, verify documents, and provide timely updates to customers while collaborating with production to meet delivery targets. On-site role requiring strong communication and organization.

Qualifications

• Strong attention to detail required in daily workflows.
• Problem-solving skills to resolve order issues.
• Ability to multi-task in a fast-paced environment.
• Clear written and verbal communication with customers and teams.

Responsibilities

• Review the MRP system to align order due dates with required delivery dates.
• Verify customer purchase orders against internal work orders for feasibility.
• Provide continuous updates to customers on order status within 4 hours.
• Communicate with customers on additional blue prints, drawings, or items needed.
• Coordinate with production to obtain ECDs for orders.
• Prepare orders for ship-out or other areas as needed.
• Develop daily reports on orders and communicate with production.

Skills

Attention to detail

Problem solving

Multi-tasking

Written & Verbal Communication

Education

High School or better

Job description

Eastman
415 Airport Rd
Eastman, GA 31023, USA

Eastman
415 Airport Rd
Eastman, GA 31023, USA

Locations

Showing 1 location Eastman 415 Airport Rd Eastman, GA 31023, USA +0 more locations less locations

• On-site


• Customer Service


• Full-Time


• Requisition #: CUSTO005650

Description

ESSENTIAL FUNCTIONS

Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules

MUST have strong attention to detail.

MUST have strong problem-solving skills.

MUST be able to multi-task.

MUST have strong written and verbal communication skills.

Review the MRP system to ensure customer order due dates are in line with required delivery dates
Verify customer purchase orders against internal work order to ensure that the company can comply with process
requirements and all processes have been flowed down correctly
Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
Communicate with customers on any additional blue prints, drawings, or other items needed for processing
Coordinate with production on obtaining ECD's for orders
Prepare orders in ship out or other areas as needed
Develop daily reports on orders and communicate with production
Other duties as assigned

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Conflict Resolution - Ability to deal with others in an antagonistic situation.

Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

Reliability - The trait of being dependable and trustworthy.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Qualifications

Skills

Behaviors

Required

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

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Motivations

Required

Self-Starter : Inspired to perform without outside help

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Preferred

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

:

Education

Required

High School or better.

Experience

Preferred

2 years: 2 years of experience in a manufacturing environment

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.