Customer Service Rep

Valence Surface Technologies; Lawrence (MA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, Dental, Vision

401(K) Match

Holiday Pay

Job summary

Valence Surface Technologies in Massachusetts is seeking a Manufacturing Support specialist to manage customer orders and coordinate with production to meet delivery dates.

You will review orders in the MRP system, verify purchase orders, and provide timely updates to customers. Strong communication and organized work habits are essential for success in this role.

Qualifications

• High School Graduate or General Education Degree (GED)
• 2 plus years of experience in manufacturing
• Strong communication and organizational skills

Responsibilities

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Skills

Active Listening

Assertiveness

Communication, Oral

Communication, Written

Conflict Resolution

Customer Oriented

Empathetic

Ethical

Friendly

Honesty / Integrity

Interpersonal

Organized

Time Management

Self Motivated

Relationship Building

Reliability

Persistence

Education

High School Diploma or GED

Job description

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Review the MRP system to ensure customer order due dates are in line with required delivery dates Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame Communicate with customers on any additional blue prints, drawings, or other items needed for processing Coordinate with production on obtaining ECD\'s for orders Prepare orders in ship out or other areas as needed Develop daily reports on orders and communicate with production Other duties as assigned

Position Qualifications

Competency Statement(s)

Accountability - Ability to accept responsibility and account for his/her actions.

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

Education

SKILLS & ABILITIES

High School Graduate or General Education Degree (GED

Experience: 2 plus years of experience in manufacturing

• Company Benefits:

Medical, Dental, Vision, Long term Disability, Employee Assistance Program, 401(K)-3% Match, Holiday Pay

• COMPENSATION RANGE: $22.00 to 24.00 Per hour