Customer Service Representative

Newegg; Diamond Bar (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Newegg in Diamond Bar, CA, is seeking a Customer Service Representative to resolve billing issues, product questions, and service concerns with professionalism and timely follow-up. The role handles calls and emails, assists with orders, refunds, or exchanges, updates the service database, and shares insights to improve satisfaction while upholding policies.

Applicants should have 6 months–1 year of customer service experience, strong communication skills, and proficiency with MS Word and

Qualifications

• High School diploma or GED required; college is a plus.
• Must be 18 years of age or older.
• 6 months to 1 year of customer service experience.
• Schedule will include weekends and holidays; peak season overtime is required.
• Strong verbal and written communication skills.
• Must have strong computer skills, including MS Word and Outlook.
• Ability to work independently and in a team.

Responsibilities

• Answers incoming customer calls and emails regarding billing issues, product problems, service questions, and general concerns.
• Maintain professionalism and build positive rapport with clients.
• Assist with placement of orders, refunds, or exchanges/adjustments.
• Update customer information in the service database during and after contact.
• Recommend potential products or services by analyzing customer needs.
• Stay updated on product knowledge and company policies.

Skills

Communication skills

MS Word

Outlook

Typing

Multi-tasking

Education

High School diploma or GED

Tools

MS Word

Outlook

Job description

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. The Customer Service Representative is the first point of contact for customers and is responsible for resolving issues and requests reported in a timely and professional manner. We are looking for enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for the role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Job Description

• Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
• Assist with placement of orders, refunds, or exchanges/adjustments.
• Update customer information in the customer service database during and after each contact.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
• The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements

• High School diploma or GED required; Any college is a plus.
• Must be 18 years of age or older.
• 6 months -- 1 year of customer service experience.
• Schedule will include weekends and holidays. Peak season overtime will be required.
• Ability to remain professional and courteous with customers at all times.
• Strong verbal and written communication skills.
• Must have strong computer skills, including but not limited to MS Word and Outlook.
• Ability to form partnership with department and gain intimate knowledge of department operations.
• Detail-oriented, and self-motivated with desire to continuously improve operations.
• Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
• Ability to work both independently and with a team in a collaborative work environment.
• Ability to treat all information confidentially.
• Typing skills and strong multi-tasking skills
• Adaptable and proactively able to move with change while maintaining a positive attitude.

Essential Mental & Physical Function

Decisions have major implications on the management and operations of an area within a department. The job may contribute to important strategy, operational, and business decisions that affect the department. This position establishes procedures for attaining specific goals.

Physical Functions: Sitting is required 90% of the time. Walking and standing required 5% of the time respectively. No heavy lifting is required. Constant working on a computer.

Standard office cubicle work environment with minimal expose to hazards.

None

Equipment Used

Typical office equipment including laptop and headset.

Pay Transparency

Pay Transparency

This job posting may span more than one job level.

The base salary range for this position in Diamond Bar is $18 - $20/hour.

Additionally, Newegg offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, and generous time off for vacation and sick.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings in California. We set standard base pay ranges for all roles based on function, level, and location. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed above.

Typical office environment.

Travel Requirements

None