Customer Service Representative

Chelsea State Bank; Dexter (MI); On-site; USD 29,000 - 36,000; Full time

Job summary

Chelsea State Bank in Dexter, MI, seeks a detail-oriented teller to deliver a complete range of customer services, including opening business and consumer accounts and handling daily cash transactions.

You will verify deposits, process withdrawals, balance drawers at day’s end, and assist customers with questions while identifying cross-sell opportunities to meet policies.

Qualifications

• Experience with cash handling and deposits/withdrawals.
• Ability to open new accounts (checking, savings, IRAs).
• Proven ability to cross-sell financial products and services.
• Willingness to participate in training and adhere to bank policies.

Responsibilities

• Receive checks and cash for deposits, verify amounts and end‑of‑day totals.
• Process withdrawals and loan payments; count and balance cash drawer.
• Open new accounts and prepare related paperwork (signature cards, orders).
• Assist customers with ATM questions and service needs; cross-sell where appropriate.
• Maintain accuracy and comply with bank policies and training requirements.

Skills

Cash handling

Customer service

Cross-selling

Attention to detail

Job description

Description

Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with financial institution policies and procedures. Additionally recognizes referral opportunities to the NDIP department and the ability to cross sell the institutions products and services.

Requirements

• Receives checks and cash for deposit to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals. Receives mortgage, consumer and other loan payments.
• Counts coin and currency.
• Balances drawer at end of day.
• Aid in questions or concerns regarding ATM transactions.
• Opens new accounts (i.e. Checking, Savings, Time Deposits, IRA’s)
• Redeems Savings Bonds and matured Time Certificates
• Issues Cashier's checks
• Prepares account paperwork, including signature cards, check orders, wire transfers etc.
• Assists customers with questions and concerns.
• Aids in the cross selling of financial institution services.
• Attends training as required.
• Attendance is an essential function
• Other duties as assigned