Customer Support Representative

Killbuck Bancshares Inc; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Killbuck Bancshares Inc. is looking for a customer service representative to support bank customers by phone, providing professional, efficient service.

You will handle incoming calls, research inquiries, and perform basic account tasks such as balances and transfers, while assisting with digital banking and coordinating with other teams as needed. In this role you will use Synergy processing and bank software daily, monitor transactions for risk, and support various deposit operations tasks to

Qualifications

• Handles high-volume customer calls with professionalism.
• Resolves customer inquiries accurately and politely.
• Assists with basic account services and digital banking support.
• Communicates clearly with customers and colleagues.

Responsibilities

• Receives and fields incoming customer service calls.
• Researches and resolves customer inquiries.
• Provides basic account services, including balances and transfers.
• Handles requests on accounts, cards, or payments; supports other teams.
• Supports digital banking, including passwords and navigation.
• Transfers calls to appropriate bank personnel or voicemail.
• Performs daily Synergy processing and other Deposit Operations tasks.
• Monitors excess transactions for risk indicators.
• Reviews On Us checks of $5,000+ for fraud mitigation.
• Performs daily mobile deposit review.
• Processes and tracks returned mail; notifies branches.
• Assists with check ordering as needed.
• Daily printing/mailing of debit cards and inventory audits.
• Utilizes bank software and technology proficiently.

Skills

Customer service

Phone support

Problem solving

Communication

Tools

Synergy processing

Bank software

Job description

Description

Provides quality service by telephone to bank customers in an efficient and professional manner.

Requirements

• Receives and fields incoming customer service calls from customers.
• Researches and resolves customer inquiries.
• Provides basic account services, including balances and transfers.
• Handle requests on accounts, cards, or payments and provide support to other teams within the department.
• Provide support for digital banking, which may include passwords and basic navigation.
• Transfer calls to appropriate bank personnel or into voice mail when necessary
• Perform daily Synergy processing and various other basic tasks for Deposit Operations
• Excess transaction monitoring.
• Review all “On Us” checks of $5,000 and greater for Fraud Mitigation.
• Daily Mobile Deposit Review.
• Process and Track all returned mail and notify branches of returned mail.
• Check ordering as needed.
• Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies.
• Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank.

Updated 050523

EOE