Customer Service Representative

Pierce, Monroe & Associates LLC; Detroit (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Pierce, Monroe & Associates LLC in Detroit is seeking a Customer Service Representative to respond to citizen inquiries about parking tickets, schedule appointments, provide information, and collect payments. The role emphasizes accuracy and courteous service.

The position requires strong communication, problem-solving, and multitasking abilities, with proficiency in MS Word, Excel, and Outlook, and the capacity to work with minimal supervision in a fast-paced environment.

Qualifications

• Excellent communication and customer-service skills.
• Ability to analyze and resolve issues.
• Proficient in MS Office applications and data entry.

Responsibilities

• Receive incoming telephone calls and assist citizens in resolving issues.
• Process dispositions from pretrial conferences/hearings.
• Issue refunds and document refund requests.
• Maintain required necessary documents.
• Work in a productive, safe, and cooperative manner in accordance with all company policies and procedures.
• Promote and maintain a positive work environment.
• Conduct other duties and special projects as assigned.

Skills

Excellent verbal communication

Interpersonal skills

Analytical problem solving

Attention to detail

MS Word

MS Excel

MS Outlook

Self‑direction

Multitasking

Proficiency in divisional procedures

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Customer Service Representative responds to telephone calls from citizens contesting parking tickets, wanting to schedule appointments, seeking information, or paying for their tickets.

Essential Duties And Responsibilities

• Receive incoming telephone calls and assist citizens in resolving issues
• Process dispositions from pretrial conferences/hearings
• Issue refunds and document refund requests
• Maintain required necessary documents
• Work in a productive, safe, and cooperative manner in accordance with all company policies and procedures
• Promote and maintain a positive work environment
• Conduct other duties and special projects as assigned

Experience/Qualifications/Skills

• Excellent verbal and interpersonal communication skills
• Strong analytical problem-solving skills
• Excellent attention to detail and accuracy
• Intermediate level PC skills - working knowledge of Microsoft Word, Excel, and Outlook
• Ability to work with minimal direct supervision
• Ability to multitask
• The representative must maintain proficiency in all divisional procedures.

Education

High school diploma or equivalent