Customer Service Representative

Handyman Connection Products, Inc.; Des Plaines, Northern (IL, KY); Hybrid; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

Handyman Connection is seeking a Customer Service Representative (CSR) to be the heart of our operations in a fast-paced environment. You will handle incoming calls, schedule jobs with craftsmen, and support the field team while driving customer satisfaction and retention.

This role offers training, development, and advancement opportunities within a supportive team. You’ll engage with customers, manage scheduling data, and help convert inquiries into booked services, all while keeping data

Qualifications

• Customer service or office administration experience preferred but not required.
• Familiarity with home repairs and remodeling is a plus.
• Experience with scheduling and coordinating jobs is beneficial.

Responsibilities

• Answer and manage incoming calls and schedule jobs.
• Coordinate job scheduling with customers and craftsmen.
• Make outbound calls to follow up on estimates and booked jobs.
• Enter customer and job details into Jobber.
• Handle customer service requests professionally.
• Support craftsmen and office team to keep operations running.
• Aim to meet or exceed sales and customer satisfaction goals.

Skills

Strong communication

People skills

Attention to detail

Organization

Outbound calling

Sales awareness

Self-motivated

Tools

CRM/scheduling software

Microsoft Outlook

Excel

Word

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Organized. Personable. Detail-Oriented. Does This Sound Like You?

At Handyman Connection, our Customer Service Representatives (CSRs) are the heart of our business. You’re often the first voice customers hear when they reach out to us, and you play a key role in delivering our brand promise. From scheduling jobs and managing customer relationships to supporting our Craftsmen in the field, this is a fast-paced, rewarding role where no two days are the same!

We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If you’re someone who thrives in an organized, customer-driven environment and enjoys helping people, we want to hear from you!

Why Join Handyman Connection?

• Be the Backbone of a Successful Business - You’ll play a crucial role in keeping our operations running smoothly.
• Competitive Pay + Performance Bonuses - We offer $20-$25 per hour (depending on experience), plus incentives based on goals you can control.
• Enjoy a Fast-Paced & Rewarding Role - If you love variety, talking to people, and organizing schedules, this job will keep you engaged.
• Gain Valuable Experience in Business Operations - Work with industry professionals, develop sales and customer service skills, and grow within the company.
• Supportive Team Environment - Our office staff, Craftsmen, and franchise owner work as a team, and you’ll be a vital part of that success.

What You’ll Do as a CSR:

• Answer & Manage Incoming Calls - You’ll be the first point of contact for customers, handling questions, job requests, and appointment scheduling.
• Schedule & Coordinate Jobs - Work with customers and craftsmen to schedule work orders efficiently, ensuring the right craftsman is matched to the right job.
• Outbound Customer Calls - Follow up on estimates, incomplete jobs, and customer satisfaction to help convert leads into booked jobs.
• Track & Maintain Job Scheduling Data - Use Jobber software to enter accurate customer and job details.
• Handle Customer Service Requests - Address customer concerns professionally and efficiently to maintain positive relationships.
• Support Craftsmen & Office Team - Communicate job details to craftsmen in the field, keeping operations running smoothly.
• Meet or Exceed Sales & Customer Satisfaction Goals - Work towards monthly booking goals and customer satisfaction targets that contribute to business success.

What We’re Looking for in a CSR:

• Strong Communication & People Skills - You’re a great listener and communicator, both over the phone and in writing.
• Friendly & Professional Demeanor - You make customers feel welcome and help them feel confident in choosing Handyman Connection.
• High Attention to Detail & Organization - You’re able to juggle multiple tasks, keep schedules organized, and enter accurate data.
• Comfortable Making Outbound Calls - You don’t mind following up with customers, confirming job details, and encouraging booked estimates to turn into paid jobs.
• Proficient with Basic Software & Technology - Experience with Microsoft Outlook, Excel, Word, and CRM/scheduling software (training provided).
• Ability to Work in a Fast-Paced Environment - You thrive in a busy setting and can adapt to changing priorities.
• Self-Motivated & Independent - You take initiative, work efficiently, and stay on task without constant supervision.
• Experience in a Customer Service, Office Admin, or Call Center Role (Preferred, but Not Required) - Prior experience in a construction-related or service business is a plus.
• Familiarity with Home Repairs & Remodeling (Preferred, but Not Required) - Basic knowledge of home services and repairs helps you communicate more effectively with customers.

Handyman Connection is an equal-opportunity employer committed to building a strong, professional, and customer-driven team.