Customer Service Representative

Transdev North America; Denver (CO); On-site; Full time

Job summary

Transdev North America is hiring a Customer Service Representative in Denver, CO. This role involves providing excellent customer service and acting as a liaison for customers, providers, and clients. The position offers competitive pay and various benefits, including paid vacations and holidays.

Benefits

Vacation: up to two weeks

Sick days: up to 48 hours

401(k) retirement plan

Medical, dental, and vision insurance

Life insurance

Short-term disability insurance

Voluntary long-term disability insurance

Qualifications

• Ability to operate standard telephone system.
• Must be eligible to work in the U.S. without requiring sponsorship.

Responsibilities

• Respond to customer inquiries with timely and accurate information.
• Document trip authorizations and details.
• Meet or exceed established performance requirements.

Skills

Customer service skills

Computer literacy

Education

High School Diploma, GED or equivalent

Job description

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Transdev inDenver, Co.is hiring a Customer Service Representativeto act as a liaison for our customers, providers, and clients. We seek friendly, customer service-oriented peoplededicated to providing quality customer service.

Non-CBA Position

Transdev is proud to offer:

• Competitive compensation package of $21.50 per hour/$22.00 for bilingual
  
  

Benefits Include

• Vacation: up to two (2) weeks
• Sick days: up to 48 hours/6 days
• Holidays: 8 paid holidays. Paid based on work schedule.
• Other standard benefits include a 401(k) retirement plan, medical, dental, and vision insurance, life insurance, short-term disability, and voluntary long-term disability.
  
  

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirectto a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details, including transportation type, pickup times, appointment times, and addresses.
• Other duties as required.
  
  

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to drug testing, 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
  
  

Applications accepted on an ongoing basis

Physical Requirements

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day)
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.
  
  

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video athttps://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: PleaseClick Herefor CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 5444

Pay Group: DVF

Cost Center: 52924

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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