Customer Service Representative

VCA Animal Hospitals, Inc; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

Paid time off

401(k) with company match

Continuing education opportunities

Employee assistance program

Wellness resources

Employee discounts

Job summary

VCA Animal Hospitals in Denver seeks an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients, answer phones, escort pets to exam rooms, and help manage appointments.

You will explain fees, process payments, recommend products, educate clients on general pet care, and assist with medical records. The role includes maintaining a clean, welcoming facility and contributing to a supportive patient-focused environment.

Responsibilities

• Providing exceptional customer service by greeting visitors, answering phones, and escorting clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea and tick control.
• Managing medical records, charts, reports, and correspondence.
• Assisting with hospital maintenance, including removal of animal waste, and ensuring the facility remains clean, safe, and welcoming both inside and outside.

Skills

Customer service

Job description

Client Service Representative (CSR)

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals , we take our mission statement, "Your pet’s health is our top priority and excellent service is our goal," very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable, professional, and customer-focused Service Extraordinaire to join us in delivering outstanding care and service to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice and helps build and maintain each client's trust and confidence in our team. The CSR is the hub around which the hospital operates and is responsible for:

• Providing exceptional customer service by greeting visitors, answering phones, and escorting clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea and tick control.
• Managing medical records, charts, reports, and correspondence.
• Assisting with hospital maintenance, including removal of animal waste, and ensuring the facility remains clean, safe, and welcoming both inside and outside.

Compensation & Benefits

Starting Pay: $19.29 per hour

We offer competitive compensation and a comprehensive benefits package for eligible employees, including:

• Medical, dental, and vision insurance
• Generous personal pet care discounts
• Paid time off and holiday pay
• 401(k) with company match
• Continuing education and career development opportunities
• Employee assistance program
• Wellness resources and employee discounts

Join our team and make a meaningful difference in the lives of pets and the people who love them.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com