Customer Service Representative

Indiana Packers Corporation; Delphi (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Indiana Packers Corporation is seeking an Entry-Level Customer Service Representative in Delphi, IN. This role involves providing empathetic support to customers through various channels and is perfect for those starting their career in customer service. With opportunities for growth and a supportive work environment, you will play a vital role in ensuring customer satisfaction.

Benefits

Competitive pay

Medical care plans

Retirement/401K with matching

Paid time off

Educational assistance

Advancement opportunities

Qualifications

• 1+ years of customer service preferred.
• Comfortable using CRM systems and communication tools.
• Positive attitude and patience required.

Responsibilities

• Respond to customer inquiries and resolve issues professionally.
• Handle customer requests, orders, returns, and complaints.
• Collaborate with teams to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Customer-first mindset

Multitasking

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

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Location: Delphi, INWorkplace: OnsiteReports to: Customer Service ManagerIndiana Packers Corporation (IPC) is a fully integrated retail, foodservice and private label producer of fresh and processed meats based in Delphi, Indiana. Since the start of operations in 1991, we have experienced rapid growth from a single pork processing company into a multi-plant diversified producer of fresh and processed meats, with locations throughout America's Heartland and revenues of approximately $1.5B. We are best known for our national brand Kentucky Legend (the best-selling boneless ham brand in the United States) as well as several well-known regional brands, including Indiana Kitchen, Fischer's, Field, Mickelberry's, Kentuckian Gold, and Scott Pete. We now have processing facilities in Frankfort, Indiana; Holland, Michigan; and Owensboro, Kentucky.We value diversity, innovation, collaboration and those passionate about their jobs. We support our associates by offering a total rewards package, including competitive pay, three different medical care plans (two with company-funded health savings accounts), pharmacy, dental, and vision plans, a retirement/401K (with 50% match on team members' contributions), a competitive paid time off program, educational assistance, and numerous advancement opportunities. With more than 3,100 team members located across 14 different states, we are a big company with a small company culture.Indiana Packers Corporation is in Delphi, Indiana, just 15 minutes away from the greater Lafayette/West Lafayette area, home of Purdue University.Summary:We're looking for a friendly, detail-oriented, and problem-solving individual to join our team as an Entry-Level Customer Service Representative. In this role, you'll be a key point of contact for customers and consumers, providing timely, accurate, and empathetic support through multiple channels including phone, email, chat, and websites. This is a great opportunity for someone starting their career in customer service who is eager to learn, grow, and make a positive impact.Responsibilities:

• Respond to customer inquiries and resolve issues in a professional, empathetic, and efficient manner.
• Handle customer requests, orders, returns, and complaints with attention to detail and accuracy.
• Collaborate with internal teams to ensure customer satisfaction and timely resolution of issues.
• Document customer interactions and feedback using CRM tools.
• Identify recurring customer issues and suggest improvements to processes or products.
• Stay up to date on product knowledge, policies, and procedures.

Qualifications:

• High school diploma or GED.
• 1+ years of customer service or current IPC employee for 1+ year.
• Strong verbal and written communication skills.
• Comfortable using CRM systems, email, chat tools, and Microsoft Office or Google Workspace.
• Ability to multitask and prioritize in a fast-paced environment.
• A positive attitude, patience, and a customer-first mindset.

Other Duties:Please note, this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.Work Environment:

• Team collaboration: Frequent interaction via meetings, chats, in-person, and shared documents.
• Regular updates: Daily stand-ups, weekly check-ins, or monthly reviews depending on the team's workflow.
• Professional atmosphere: Emphasis on punctuality, respect, accountability, and clear communication.
• Dress code: Is business casual.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.EOE, including Disability/VeteranIND123

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Manufacturing

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