Customer Service Representative

Concentrix; Dearborn (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, focusing on travel-related inquiries. You will handle customer questions via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex

Qualifications

• Experience delivering customer service across multiple channels (phone, email, chat).
• Strong written and verbal communication skills with attention to detail.
• Ability to document interactions in CRM systems and follow compliance and quality standards.

Responsibilities

• Assist customers via phone, email and chat with inquiries about bookings, accounts, and services.
• Document interactions and updates in the CRM system.
• Follow compliance and quality standards while delivering an exceptional customer experience.
• Collaborate with team to resolve complex cases for global brands.

Skills

Customer service

Communication

Problem solving

Tools

CRM software

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.