Customer Service Representative

Pilgrim's; De Queen (AR); On-site; USD 34,000 - 39,000; Full time

Job summary

Pilgrim's in De Queen, AR is seeking a Customer Service Representative to process orders for assigned accounts daily and coordinate with Production Planning, Inventory, Warehousing, Transportation, QA, R&D and Sales.

The position requires 1–3 years of customer service experience, strong written and verbal communication, and proficiency with SAP, Microsoft Excel, and Microsoft Outlook. An Associate's Degree is preferred; related experience may be considered. Full-time, 8 am to 5 pm.

Qualifications

• Typically requires an Associate's Degree; however, related work experience may be considered.
• 1–3 years’ experience in a customer service related position required.
• Strong written and verbal communication skills required.
• General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook.
• Prior scheduling, sales and poultry processing experience preferred.

Responsibilities

• Monitors backlog of work for assigned area.
• Prepares and monitors master schedules with materials planning, production and maintenance.
• Communicates status and changes to customer service and/or sales.
• Fills in for finished product schedule in their absence.
• Liaises between sales managers and division.
• Assists transportation scheduling.
• Processes orders with sales administrator.
• Cross trains with production coordinator and sales administrator.
• Exhibits high level of customer service to all customers and visitors.
• Maintains procedures manual and customer profiles for status updates.
• Evaluates and troubleshoots production and transportation issues.
• Maintains orders in sales forecast and updates with actuals.

Skills

Communication skills

Detail oriented

Positive attitude

Scheduling experience

Education

Associate's Degree

Tools

SAP

Microsoft Excel

Microsoft Outlook

Job description

Job Title: Customer Service Representative SNE Full Time 8 am to 5 pm

Location: De Queen Arkansas

Base salary range: $34,255-$38,536

POSITION SUMMARY

The Customer Service Representative daily processes all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors backlog of work for assigned area
• Prepares and monitors master schedules by working with materials planning, production and maintenance to coordinate activities
• Communicates status and changes to customer service and/or directly to sales
• Fills in for finished product schedule in their absence
• Act as a liaison between sales manager and division
• Assist transportation clerk with logistical scheduling
• Work with sales administrator to retrieve and process orders
• Cross train with production coordinator and sales administrator
• Exhibit the highest possible level of customer service to all customers, visitors and prospects
• Maintains ability to perform efficiently and effectively using practical and critical thinking skills with follow through on all details, in a fast-paced, customer-focused environment.
• Maintain a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicate with Sales to improve Salespersons' awareness of the status of their customers.
• Evaluate and troubleshoot production and transportation issues in order to coordinate customers' orders.
• Maintains orders in the sales forecast; updates estimate with actuals from incoming POs and works closely with Sales Manager on availability

EDUCATION

Typically requires an Associate's Degree in a related field; however, will consider additional related work experience in lieu of the education requirement.

EXPERIENCE

1-3 years’ experience in a customer service related position required

SKILLS

• Strong written and verbal communication skills required
• Efficient and detail oriented
• Able to maintain a positive attitude while dealing with multiple tasks
• General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook
• Prior scheduling, sales and poultry processing experience preferred

EOE, including disability/vets