Customer Service Representative

1 Click Logistics; Dayton (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

1 Click Logistics in Vandalia, OH is hiring a Customer Service Representative to be the primary contact for customers, handling inquiries and resolving issues with a proactive approach. The role emphasizes accuracy, communication, and collaboration with operations and warehouse teams to ensure smooth shipping and service levels.

From high school diploma to at least two years in customer service, you will use WMS/TMS systems and MS Office tools to manage orders, paperwork, and scheduling, while

Qualifications

• High School Diploma, GED, or equivalent.
• At least two years of customer service experience.
• Knowledge in using WMS and/or TMS; warehouse experience is a plus.

Responsibilities

• Answer emails to resolve customer inquiries.
• Answer phone calls to support inquiries.
• Support operations with paperwork, order preparations, and shipping support.
• Organize projects requested by customers and operations.
• Assist customers and operations with transportation scheduling.
• Identify and resolve potential issues before they escalate.
• Ensure actions are taken to resolve customer problems.
• Maintain customer accounts and records of interactions.
• Forward complex issues to CSR Lead when needed.
• Perform other duties as assigned.

Skills

Analytical thinking

Prioritization

Multi-tasking

MS Office

Attention to detail

Customer service

Communication skills

Writing skills

Team collaboration

Education

High School Diploma

Tools

WMS

TMS

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Vandalia, OH, US

2 days ago Requisition ID: 1095

Salary Range: $19.00 To $22.00 Annually

About Company

1 Click Logistics, founded in 2018, is a third-party logistics (3PL) provider committed to delivering exceptional service in distribution, warehousing, transportation, and innovative logistics solutions. With locations in Sparks, Nevada; Sacramento, California; Dayton, Ohio; and Hagerstown, Maryland, we are strategically positioned to serve customers across the U.S. Our mission is to serve our customers, team, and community while fostering a unique, employee-centered culture.

Our comprehensive services include warehousing and distribution, retail and e-commerce fulfillment, and transportation management, all designed to streamline operations and reduce costs for our customers. We also provide value-added services, such as re-packaging, labeling, and light assembly, to meet specific customer needs. Utilizing advanced technology, our web-based Warehouse Management System (WMS) and integrated Electronic Data Interchange (EDI) connect seamlessly with major retailers, ensuring transparent and efficient operations.

Our ability to serve some of the world’s largest retailers, including Walmart, Target, Costco, and Home Depot, reflects our commitment to quality and efficiency. At 1 Click Logistics, we prioritize our employees' well-being, fostering a supportive and inclusive work environment that empowers our team to provide the exceptional service our customers expect and contribute positively to our community.

Job Summary

The Customer Service Representative (CSR) is a key member of our team, serving as the primary point of contact for our valued customers. Providing exceptional service to our customers by answering inquiries, resolving issues, and ensuring customer satisfaction. The position requires excellent problem-solving skills, attention to detail, and a proactive approach to resolving customer issues.

Duties and Responsibilities

• Answer emails to resolve any inquiries that customers may have.
• Answer phone calls to help support any inquiries that customers may have.
• Support operations with paperwork, order preparations, system shipping support, etc.
• Organize projects requested by customers and operations team.
• Assist customers and operations with transportation scheduling.
• Proactively identify and resolve potential issues before they escalated.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the CSR Lead.
• Performs other duties as assigned.

Required Skills and Abilities

• Analytical and problem-solving skills.
• Ability to self-start and prioritize workload.
• Ability to prioritize tasks.
• Ability to manage multiple projects at once and deliver on tight deadlines.
• Strong computer proficiency and technical aptitude with proficiency in utilizing various programs including but limited to MS Office products.
• Extreme attention to detail and organization skills.
• Customer service-oriented, collaborative nature, and a strong work ethic.
• Excellent communication and writing skills.
• Ability to answer a high volume of calls and emails.
• Ability to work with all levels of company employees.
• Ability to work in an office and warehouse setting.
• Ability to work independently and with a team.

Education and Experience

• High School Diploma, GED, or equivalent.
• A minimum of two years of working customer service.
• Knowledge in using WMS and/or TMS.
• Previous warehouse experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.

1 Click Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.