Customer Service Representative

MJH Life Sciences; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

401(k) matching

Hybrid work schedule

Dental coverage

Job summary

MJH Life Sciences’ Mesmerize unit seeks a Customer Service Representative to support and grow our network of physician offices and healthcare locations. You will be the primary contact for office staff, handling inquiries and outbound outreach to drive program adoption, account maintenance, and network health.

This role requires strong communication skills, a high outbound calling volume, and the ability to manage concurrent priorities with accuracy and professionalism.

Qualifications

• Minimum of 2 years of outbound B2B calling experience in a metrics-driven environment.
• Strong verbal and written communication with professional office staff.
• Proficiency with MS Office; Salesforce experience preferred.
• Familiarity with AI-powered productivity tools and a willingness to use them daily.

Responsibilities

• Conduct a minimum of 70 outbound calls per day to physician offices and healthcare locations.
• Receive inbound calls and respond to questions with professionalism and a solutions-first mindset.
• Identify customer needs, clarify account information, and update records for data accuracy.
• Use AI tools to support call prep, research, follow-up drafting, and daily task organization.
• Build sustainable relationships with office contacts through responsiveness and issue resolution.
• Maintain accurate activity records in Salesforce and log all interactions.
• Meet daily, weekly, and monthly performance metrics.

Skills

Outbound calling

Communication skills

Salesforce experience

AI tools familiarity

Multitasking

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Avaya

AI tools (Claude/ChatGPT)

Job description

At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we’ll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you’re right for the job, this is the place to prove it!Mesmerize, a segment of MJH Life Sciences and a leader in out-of-home and point-of-care advertising, is seeking a Customer Service Representative to support and grow our network of physician offices and healthcare locations. You will serve as a primary contact for office staff, handling inbound inquiries and conducting outbound outreach to support program adoption, account maintenance, and network health. This role requires strong communication skills, a high outbound calling volume, and the ability to manage concurrent priorities with accuracy and professionalism.**What You'll Do*** Conduct a minimum of 70 outbound calls per day to physician offices and healthcare locations, following communication guidelines and maintaining fluency in all Mesmerize products and programs before initiating outreach* Receive inbound calls and respond to questions from medical offices with accuracy, professionalism, and a solutions-first mindset* Identify customer needs, clarify account information, and update records to ensure data accuracy across all interactions* Use AI tools to support call preparation, account research, follow-up drafting, and daily task organization, improving throughput without sacrificing quality or accuracy* Build sustainable relationships with office contacts by going the extra mile on responsiveness, follow-through, and issue resolution* Follow up on material deliveries and program installations to confirm completion and flag issues proactively* Maintain accurate activity records in Salesforce, logging all calls, contacts, and account updates in real time* Meet daily, weekly, and monthly performance metrics consistently, bringing a coachable mindset and openness to feedback**What Sets You Apart*** Minimum of 2 years of outbound B2B calling experience, ideally in a high-volume, metrics-driven environment* Strong verbal and written communication skills with the ability to engage professional office staff effectively across phone and email* Active listener with excellent attention to detail and the ability to manage multiple concurrent tasks without losing accuracy* Proficiency in Microsoft Office; Salesforce experience preferred* Familiarity with AI-powered productivity tools (such as Claude, ChatGPT, or Copilot) and a willingness to use them as part of your daily workflow to improve efficiency and follow-through* Avaya phone system experience a plus* Self-motivated, energetic, and collaborative — you take ownership of your work and contribute openly to the team* Bachelor's degree preferred**AI Capability Expectation*** Candidates should be prepared to discuss how they use AI tools in their day-to-day work. This includes:* Specific tools in active use and how they support high-volume outreach, account research, follow-up drafting, or task prioritization* How AI has helped you work more efficiently across concurrent responsibilities without reducing quality or accuracy* How you maintain judgment and verify AI-assisted output before it reaches a customer or enters a system of record* Bonus: examples of AI-driven workflows or routines that improved your daily output, response quality, or follow-through rate**We are proud to offer a comprehensive benefits package, including:**• Hybrid work schedule• Health insurance through Cigna (medical and dental)• Vision coverage through VSP• Pharmacy benefits through OptumRx• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options• 401(k) and Roth 401(k) with company match• Pet discount program with PetAssure• Norton LifeLock identity theft protection• Employee Assistance Program through NYLGBS• Fertility benefits through Progyny• Commuter benefits• Company-paid Short-Term and Long-Term Disability• Voluntary Term Life and AD&D Insurance, plus Universal Life options• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity• Discounts and rewards through BenefitHubOur Operating StandardWe operate with discipline, clarity, and accountability. The ability to effectively leverage AI to improve speed, quality, and output is an expectation in this role, not a preference.