Customer Service Representative

Ccffamilyofbrands; Dallas (TX); Presencial; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Entrenamiento en el puesto

Acceso a LMS de aprendizaje

Entrenamiento entre marcas

Programa de liderazgo Potencial

Progresión basada en desempeño

Reembolso educativo

Seguro médico con telemedicina y HSA/F

401(k) y Roth 401(k) con aportación de

Seguro de vida y AD&D

Beneficios voluntarios

Asistencia al empleado

Descuentos

Tiempo libre pagado 12 días/año

Código de vestimenta casual

Descripción de la vacante

Speedy Cash en Dallas, TX busca un Representante de Atención al Cliente bilingüe para ayudar a la comunidad a acceder a soluciones financieras rápidas.

El rol ofrece capacitación en el puesto, desarrollo profesional y una trayectoria de crecimiento en una empresa en expansión. Se requiere manejo del inglés y español, aptitudes de servicio al cliente y disponibilidad para trabajar 40+ horas semanales en persona.

Formación

• Se requiere bilingüe (español/inglés).
• Diploma de secundaria o equivalente.
• Excelentes habilidades de comunicación verbal y escrita.
• Atención meticulosa al detalle y capacidad para ingresar datos con precisión.
• Competencia en el uso de teléfonos, sistema POS, Microsoft Office y otros sistemas.
• Edad mínima de 18 años (19 en Alabama).
• Se realizará verificación de antecedentes.
• Capacidad para cumplir con demandas físicas del puesto.

Responsabilidades

• Conectar con clientes para cultivar relaciones duraderas.
• Verificar, validar y procesar transacciones de clientes con precisión.
• Ofrecer servicios financieros personalizados para satisfacer su estilo de vida.
• Ingresar y mantener información de clientes en el sistema POS con precisión.
• Generar nuevos negocios mediante campañas diarias de llamadas.
• Asistir en la gestión de cuentas y cobros aceptando pagos y gestionando citas.
• Realizar tareas fuera de la oficina, como tasaciones, recados y marketing externo.
• Mantener la apariencia de la tienda y altos estándares de limpieza.
• Cumplir con protocolos de seguridad y abrir/cerrar la caja cuando sea necesario.
• Cumplir con políticas y leyes aplicables y actualizarse en cambios de producto.
• Trabajar en un entorno dinámico, manejando múltiples tareas para cumplir metas.
• Realizar tareas adicionales según indicaciones de la dirección.
• Mantener un horario de tiempo completo con asistencia presencial, incluyendo fines de semana.

Conocimientos

Bilingual Spanish/English

Verbal y escrita

Atención al detalle

POS / sistema POS

Microsoft Office

Servicio al cliente

Edad mínima 18 años

Educación

Diploma de secundaria o equivalente

Herramientas

POS system

Microsoft Office

Descripción del empleo

Representante de atención al cliente bilingüe

Speedy Cash – Dallas, TX

Como representante de atención al cliente (CSR por sus siglas en inglés), ayudará a las personas de su comunidad a acceder a las soluciones financieras que necesitan, justo cuando más lo necesitan. Tendrá un papel importante en nuestro ambiente de trabajo dinámico rápido estableciendo conexiones con nuestra variada base de clientes y ayudando con transacciones como cobro de cheques, envío de dinero y pagos, mientras brinda un excelente servicio al cliente.

Muchos de nuestros ejecutivos iniciaron sus carreras en este dinámico puesto de nivel inicial, por lo que puede estar seguro de que se le ofrecerá capacitación práctica, entrenamiento y desarrollo, ya que invertimos en su éxito a largo plazo. Si está buscando una oportunidad para progresar en una empresa en crecimiento enfocada en ayudar a las personas, ¡siga leyendo!

What We Offer

Compensation

The hourly wage for the position is$15.00per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks *

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.

• Performance-based career advancement.

• Educational Reimbursement Program.

• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company-Sponsored Life and AD&D Insurance.

• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.P plansinclude dental, vision, short-term and long-term disability plans,supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• P aid t ime off that grows with you, starting with 12 days in your first year.

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Connectwith customers to cultivate lasting relationships that drive repeat business.

• Review,validate, and process customer transactions with accuracy.

• Maximize customer success by offering personalized financial services that fit their lifestyle.

• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.

• Build newbusiness by completing daily call campaigns.

• Assist in customer account management and collections by accepting payments and managing customer appointments.

• Perform duties outside of the office, where applicable, including onsite vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.

• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.

• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.

• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

• Engage in ongoing training and stay current on product and process changes.

• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

• Conduct additional tasks as directed by leadership.

• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**

What We’re Looking For – Qualifications and Skills

• En este puesto, hablar español es esencial para conectar y crear confianza con nuestros clientes y la comunidad. Se requiere ser bilingüe (español/inglés).

• A high school diploma or equivalent.

• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.

• Meticulous attention to detail and ability to accurately enter data.

• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

• Must be at least 18 years of age (19 in Alabama).

• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.

• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Nice to Haves – Preferred Qualifications and Skills

• Experience in check cashing, document verification, and/or money order processing.

• Prior cash handling, cash drawer/vault management experience.

• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Workplace Awards & Recognition

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you'll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point