CUSTOMER SERVICE REPRESENTATIVE

Meats-By-Linz-; Dallas (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

Meats-By-Linz- is seeking a Customer Service Representative to manage orders, answer product inquiries, and communicate pricing while coordinating with sales, production, and logistics to ensure accurate and timely deliveries.

The role emphasizes building strong customer relationships, handling documentation, and supporting food safety compliance in a fast-paced environment in the Dallas area.

Qualifications

• Minimum 2 years of sales experience in foodservice or related industry.
• Proven ability to build and grow customer relationships and meet sales goals.
• Strong communication, negotiation, and presentation skills.

Responsibilities

• Handle order entry, pricing communication, and customer inquiries.
• Coordinate with Sales, Production, and Logistics for accurate orders and delivery.
• Prepare Bills of Lading and shipping docs, process invoices and credits.
• maintain organized customer records and support audits.

Skills

Sales experience

Customer service

Negotiation

Communication

Organization

Time management

Problem solving

CRM familiarity

Microsoft Office

Education

Bachelor's degree (preferred)

Tools

CRM systems

MS Office (Outlook, Word, Excel)

Job description

Position SummaryThe Customer Service Representative (CSR) serves as the primary point of contact for customers within the meat processing and distribution operation. This role is responsible for order entry, product inquiries, pricing communication, resolving customer concerns, and ensuring accurate coordination between sales, production, and logistics teams. The CSR plays a critical role in maintaining customer satisfaction while supporting operational efficiency and food safety compliance.KEY RESPONSIBILITIESThe list below will include many of the duties and responsibilities that need to be met as a CSR but is not limited to this list.Customer Communication & Order Processing:Communicate with customers regarding product selection, pricing, and delivery needsAnswer incoming phone calls promptly and professionallyEnter customer orders accurately and in real-time based on system requirements and inventory availabilityMonitor and communicate any known product shortages or delivery issues immediatelyManage and respond to customer service email inquiries in a timely mannerEnsure all applicable fees are applied correctly to ordersDocumentation & Shipping Support:Print and organize all necessary paperwork for drivers (local and freight)Prepare and process Bills of Lading (BOLs) and invoicesEmail Bills of Lading to appropriate contacts when requiredOrganize and distribute shipping documentation to driversProcess UPS and FedEx shipping labels and schedule FedEx pickups as neededBook air shipments through approved carriers when necessaryOrder Accuracy & Administrative Support:Organize orders and paperwork by delivery dateScan, process, and file invoices, Bills of Lading, and handwritten ordersVerify daily invoices to ensure pricing accuracy and customer signaturesProcess credits submitted by drivers and receiving departments, ensuring correct pricing and product validation before printingMaintain organized records and documentation for auditing purposesSales & Product Support:Collaborate with the sales team to maintain updated and accurate customer order guidesLearn and understand all warehouse products (both produced and purchased items)Provide accurate product information to customers and sales representativesADDITIONAL DUTIES & WORK ENVIRONMENT:At Meats by Linz, our Customer Service Representatives play a vital role in the overall success of the company. While primary responsibilities are outlined above, this position requires flexibility and a willingness to support various operational needs as they arise. Our top priority is ensuring every customer receives the products they need while delivering exceptional service at every touchpoint.This role requires dedication, strong work ethic, and integrity. Our office environment is collaborative, fast-paced, and at times high-energy. The ability to stay organized, focused, and composed in a busy setting is essential.Customer Service Representatives regularly interact with a wide range of personalities both internally and externally. Professionalism, patience, and respectful communication are critical. The ideal candidate understands that relationship-building, teamwork, and service excellence are key drivers of our continued growth.Ideal CandidateThe ideal candidate is a relationship-driven, competitive, and highly motivated sales professional who understands the foodservice industry and can confidently represent the Meats By Linz brand. This individual should be comfortable developing new accounts, making in-person customer visits, conducting product presentations and tastings, negotiating pricing, and growing existing business.The candidate should also demonstrate strong territory-management skills, understand the importance of customer service, and be willing to work closely with Operations, Customer Service, Logistics, and other internal teams to ensure customer satisfaction.Required QualificationsMinimum 2 years of sales experience, preferably in outside sales, foodservice, hospitality, restaurant, meat/protein distribution, or a related industry.Proven track record of meeting or exceeding sales goals and developing new business.Strong ability to build, maintain, and grow professional customer relationships.Excellent verbal and written communication skills.Strong negotiation, presentation, and closing skills.Highly motivated, self-directed, and results-oriented.Strong organizational and time-management skills.Ability to manage multiple customer accounts and sales opportunities simultaneously.Ability to prospect for new customers through cold calling, networking, referrals, and in-person sales visits.Strong customer-service and problem-solving skills.Ability to understand customer needs and recommend appropriate products and solutions.Proficiency with Microsoft Office, including Outlook, Word, and Excel.Familiarity with CRM systems and maintaining accurate customer and sales records.Valid driver's license and reliable transportation.Ability and willingness to travel throughout the Dallas/Fort Worth market and assigned territory regularly.Preferred QualificationsExisting relationships with chefs, executive chefs, restaurant owners, purchasing managers, food & beverage directors, distributors, and other foodservice decision-makers.Previous experience selling beef, pork, poultry, seafood, specialty proteins, or other food products.Knowledge of premium beef, portion-controlled proteins, dry-aged products, or specialty meat programs.Established book of business within the Dallas/Fort Worth foodservice market.Experience selling to steakhouses, independent restaurants, hotels, resorts, country clubs, casinos, or high-end foodservice accounts.Bachelor's degree in Business, Marketing, Hospitality, Foodservice Management, or a related field is a plus.