CUSTOMER SERVICE REPRESENTATIVE

Christensen Arms; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to provide exceptional support across various communication channels. This role focuses on assisting customers with firearm-related inquiries, troubleshooting issues, and enhancing their overall experience. The ideal candidate will possess strong analytical skills, a passion for the outdoors, and a genuine desire to help others. Join a dynamic team where your contributions will directly impact customer satisfaction and loyalty. If you thrive in a fast-paced environment and enjoy building relationships, this opportunity is perfect for you.

Benefits

Competitive Benefits

Equal Opportunity Employer

Qualifications

• Excellent troubleshooting and analytical skills.
• Ability to learn about firearms and assist customers.

Responsibilities

• Provide technical support for firearm malfunctions.
• Educate customers on firearm use and warranty processes.

Skills

Troubleshooting Skills

Analytical Skills

Customer Relationship Building

Communication Skills

Knowledge of Firearms

Problem Solving

Curiosity and Questioning

Tools

Zendesk

Microsoft Office

Job description

Job Details

Job Location: TX - Irving, TX

Salary Range: Undisclosed

Description

Job Title:	Customer Service Representative
Reports to:	Director of Customer Experience
Status:	Full-time
Schedule/Hours:	9a-5p, M-F, 40 Hours
Location:	Dallas, TX

Position Summary

We’re looking for a support associate who thrives on providing superior service through various communication channels including email, phone, chat, forums, and social media. The ideal candidate will have excellent troubleshooting and analytical skills, a drive to assist customers, and the ability to learn about firearms, specifically focusing on firearm repair and maintenance authorizations.

What makes you great for this role

• Enjoys talking to people and building customer relationships
• Empathizes genuinely with customer concerns
• Team player capable of leading and following
• Decisive problem solver
• Can explain complex issues simply
• Curious with a knack for asking the right questions
• Knowledge of firearms and the firearm industry
• Skilled in troubleshooting, evaluating, and documenting customer issues
• Familiar with Zendesk
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

Job Duties & Responsibilities

• Answer questions related to Christensen Arms firearms and escalate when necessary
• Provide technical support for firearm malfunctions
• Educate customers on firearm use and warranty processes
• Explain RMA procedures and manage warranty claims
• Enhance customer experience, aiming to exceed expectations
• Use Zendesk for communication and issue resolution
• Collaborate with engineering and production to reduce warranty returns
• Proactively seek solutions and suggest improvements
• Provide feedback to improve products and customer service

Application Requirements

• Complete the application process via the specified platform
• Submit a resume and cover letter
• Include salary expectations
• Confirm work schedule compatibility

Applicants must be comfortable around firearms and passionate about the outdoors, reflecting Christensen Arms' culture. The company offers competitive benefits and is an equal opportunity employer.

Qualifications