Customer Service Representative

Third Party CS; Cupertino (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a representative to assist clients with inquiries and product information. The role requires strong communication and multitasking skills to ensure customer satisfaction. Flexible working hours and remote options are available, along with health insurance and retirement plans.

Benefits

Health Insurance

Retirement Plans

Career Advancement Opportunities

Flexible Hours

Remote Work Options

Qualifications

• Previous experience in customer support or related fields.
• Excellent communication skills over phone and digital platforms.

Responsibilities

• Deliver excellent customer care by assessing customer needs.
• Manage incoming calls, emails, and chats.
• Record and organize customer interactions.

Skills

Communication

Multitasking

Time Management

Active Listening

Customer-focused Attitude

Tools

Relevant Software

Job description

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues promptly. Must be willing to listen, learn, and address any customer concerns effectively.

Customer Service Job Duties and Responsibilities

• Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience
• Manage incoming calls, emails, chats, and interactive voice response systems
• Follow all customer service procedures and policies diligently
• Strive to meet and exceed personal and team targets
• Record, organize, and file customer interactions and account updates
• Upsell products or services when appropriate
• Schedule callbacks and appointments to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or related fields
• Excellent communication skills over phone and digital platforms
• Basic computer skills and familiarity with relevant software
• Ability to multitask efficiently
• Strong time management and prioritization skills
• Active listening skills and ability to relay information clearly
• Customer-focused attitude to ensure positive experiences and resolutions
• Health insurance including dental and vision
• Retirement plan options
• Opportunities for advancement into other roles and management
• Flexible working hours
• Remote work options available

Benefits

• Health insurance (dental and vision included)
• Retirement plans
• Career advancement opportunities
• Flexible hours
• Remote work options