Customer Service Representative

Third Party CS; Walnut Creek (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in California is seeking a Customer Service Representative to enhance customer satisfaction by providing exceptional support. The role involves managing inquiries through various communication channels, ensuring a positive customer experience, and meeting service goals. Candidates should possess strong communication skills and be customer-focused. The position offers flexibility and opportunities for growth within the company.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support or related field.
• Ability to listen actively and relay information.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Strive to meet personal and team target goals.
• Record and organize customer interactions.

Skills

Customer-focused

Communication

Time Management

Multitasking

Tools

Basic Computer Skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)