Customer Service Representative

Trulite Glass and Aluminum Solutions; Covington (LA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k match

Day-one benefits

Job summary

Trulite Glass and Aluminum Solutions in Covington, LA is seeking a Customer Service Representative with prior glass industry or building materials experience. You will provide customer support via phone, fax, or email, verify orders in the CRM/Axapta system, and coordinate with production to meet customer expectations.

The role offers a day shift with starting pay around $16 per hour, benefits starting day one, and opportunities to contribute to sales leads and continuous improvement initiatives

Qualifications

• Prior data entry experience in a customer service role.
• Glass industry knowledge or building materials preferred.
• Bilingual in Spanish/English preferred.
• Strong communication and time management skills.

Responsibilities

• Provide customer service via telephone, fax, or email with timely, accurate order information.
• Verify orders in CRM/Axapta and process order changes as needed.
• Proofread orders and ensure correct codes before final confirmation.
• Collaborate with scheduling/production to meet customer expectations.
• Handle complaints and coordinate investigations with appropriate departments.
• Follow up with customers within 3 hours for concerns or questions.
• Prepare quotations for items not in the price book.
• Coordinate with other branches to resolve issues and improve service.

Skills

Data entry experience

Bilingual Spanish/English

Customer service

Multitasking

Communication skills

Education

Associates degree

Tools

Microsoft Office Suite

Job description

This role is not open for submissions from outside staffing agencies.

Customer Service Representative

(Prior Glass Industry or Building/Construction Materials experience required)

What Brought You Here

• Pay- Starting $16 or more, depending on experience
• Day Shift Hours OT as needed
• Benefits startingDAY ONE!

Who You Are:

A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience.

What You Will Be Doing:

Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Identifying and contributing with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.

• Answer customer service calls within the first three rings.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
• Prepares price quotations on items not contained in price book and prepares quotations.
• Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer’s technical questions regarding products and services.
• Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
• Support and participate in the organization’s continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.

Skills You Bring:

• Associates degree with 1–2-years related glass and aluminum work experience highly preferred.
• Proven customer service experiencein the g lass industry or building/construction materials required
• Bilingual in Spanish/English highly preferred
• Must be able to multi‑task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and geometry.

Why Trulite:

Truliteoffers the most comprehensive benefit coverage in the industry. We give our employeesimmediate accesstohealth, dental, vision and life insurance benefits, as well as provideshort/long-term disabilitycoverage to protect you financially if you should incur a non-occupational illness or accident.

Stay with us for a year and your401k employer match is 100% vestedand immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to theirHealth Savings Account. We match on both employee and family coverage to help cover out‑of‑pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is alsovested immediately at 100%,improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you whyTrulitevalues you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Pay Range

16.00

Workplace Type

On-site

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