Customer Service Representative

Poolcorp; Gilbert (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Group medical insurance

401(k) with company match

Employee stock purchase program

Seasonal sales and rewards programs

Employee Assistance Program

Vendor discounts

Job summary

Horizon Distributors, Inc. is seeking a Customer Service Representative in Gilbert, AZ to be the face of the sales center.

You will assist walk-in and phone customers, share product knowledge, provide recommendations to improve margins, and ensure excellent service with a positive attitude. The CSR serves as the primary contact for orders, supports loading merchandise, and collaborates with team members to deliver a great customer experience.

Qualifications

• Experience in customer service, retail or service environments.
• Clear written and spoken English; good communication with customers.
• Ability to upsell and recommend product solutions.

Responsibilities

• Greet walk-in and phone customers and identify needs.
• Recommend products, upsell options and complementary items.
• Collaborate with team and use company resources to sell value.
• Prepare sales orders and assist with loading merchandise.
• Make follow-up calls to introduce opportunities and grow business.
• Resolve customer complaints professionally and promptly.
• Maintain a clean, stocked, well-organized sales center.
• Assist in receiving, shipping and warehouse duties.

Skills

Customer service

Communication

Bilingual English/Spanish

Teamwork

Forklift certification

Attention to detail

Computer skills

Ability to lift heavy items

Education

High school diploma or GED

Job description

Location

Horizon Gilbert, AZ - H112, 4635 East Warner Road, Gilbert, Arizona - 85296-5001

Pay

$20-$22/hr and up to $2,500 through our performance bonuses

Work Hours

Monday-Friday 8am-5pm

The Job

The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers' primary point of contact for walk-in and phone orders and will call service.

Responsibilities

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Other duties as assigned.

Requirements

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or obtain forklift certification.
• Must be 18 years of age or older to apply.
• Preferred: High school diploma or GED.
• Bilingual (English/Spanish) a plus.
• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

The Company

Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers worldwide. Horizon operates 90 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

Why Horizon?

At Horizon, our people ARE our priority and there are so many reasons to join our team! Here’s a few: Career Opportunities: Looking for a career – not just a job? Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning – locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement. At Horizon, the sky is the limit.

Excellent Benefits

• group medical, prescription, dental, vision and life insurance
• 401(k) – offered currently with a company match
• an employee stock purchase program
• seasonal sales and rewards programs
• an Employee Assistance Program
• exclusive vendor discounts offered to POOLCORP / Horizon employees and more

Winning Team

Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when targets are met…which is often the case. Join us and you’ll join a “winning team.” So, whether you are new to the business or are a seasoned professional, Horizon has a place for you.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice.

The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

At Horizon we believe that great memories are built outside! No matter the goal, maintaining the lawn or a complete yard overhaul, Horizon has our customers covered.

We provide the trademark service, expertise and products green industry pros need to transform a yard into thriving outdoor living space. Landscaping & irrigation projects can be tough, but we provide the innovative tools, reliable equipment, and dedicated people to help our professionals get them done right and in budget.

But we need you! Are you looking for the chance to earn a great living and learn from industry pros? Yes, then stop looking! With our comprehensive employee training, tuition reimbursement program, and abundant advancement opportunities, we are dedicated to developing your career with Horizon.

Join our diverse family of the best and brightest folks in the landscape and irrigation business who are all ready to help you thrive.

Outdoor living and the most gratifying career begins by joining the Horizon Distributors team!

POOLCORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

Should you need any accommodations or assistance, please contact our Talent Acquisition team. Email: [e-mail] Phone: [phone]