Customer Service Representative

POOL; Gilbert (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) company match

Employee stock purchase program

Job summary

Horizon Distributors, Inc. in Gilbert, AZ is seeking a Customer Service Representative to greet customers, process orders, upsell products, and provide expert product knowledge to landscape professionals.

You will be the face of the sales center, handling walk-ins, phone orders, and will-call services. Responsibilities include greeting customers, recommending solutions, collaborating with the team, preparing sales orders, and following up with prospects.

Qualifications

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Clear spoken and written communication; asks questions as appropriate.
• Cooperative, dependable team player.

Responsibilities

• Greet walk-in and phone customers and understand their needs.
• Recommend product solutions and upsell to improve profitability.
• Collaborate with team and utilize resources to sell Horizon's value.
• Process sales orders and help customers select and load merchandise.
• Make follow-up calls to identify opportunities and new business.
• Resolve customer complaints professionally and promptly.
• Maintain a clean, organized, well-stocked sales center.
• Assist in receiving, shipping, and basic warehouse duties.

Skills

Customer service mindset

Communication skills

Team player

Detail-oriented

Self-motivated

Education

High school diploma or GED

Tools

Forklift certification

Computer literacy

Job description

Location: Horizon Gilbert, AZ - H112, 4635 East Warner Road, Gilbert, Arizona - 85296-5001

Pay: $20-$22/hr and up to $2,500 through our performance bonuses

Work Hours: Monday-Friday 8am-5pm

The Job

The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service.

Responsibilities:

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Other duties as assigned.

Requirements:

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or obtain forklift certification.
• Must be 18 years of age or older to apply.

Preferred:

• High school diploma or GED.
• Bilingual (English/Spanish) a plus.
• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

The Company

Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers worldwide.

Horizon operates 90 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

Why Horizon?

At Horizon, our people ARE our priority and there are so many reasons to join our team! Here’s a few:

Career Opportunities: Looking for a career – not just a job? Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning – locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement. At Horizon, the sky is the limit.

Excellent Benefits: Our generous benefit package includes: group medical, prescription, dental, vision and life insurance; 401(k) – offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.

Winning Team: Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when targets are met…which is often the case. Join us and you’ll join a “winning team.”

So, whether you are new to the business or are a seasoned professional, Horizon has a place for you.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.