Customer Service Representative

ExecuSource, Inc.; Conyers (GA); On-site; USD 28,000 - 30,000; Full time

Job summary

ExecuSource, Inc. is seeking a Customer Service Representative focused on process improvement in Conyers, GA. This in-person role emphasizes collaboration with internal and external teams to streamline workflows and enhance customer experiences.

The position requires strong Excel skills, excellent communication, and organizational abilities, working Monday to Friday from 8 am to 5 pm with a 1-hour lunch.

Qualifications

• Proven ability to write processes and procedures.
• Strong Microsoft Office Skills, especially in Excel.
• Drug-Free Workplace

Responsibilities

• Must have working knowledge of Excel and basic formulas with willingness to learn.
• Manage customer accounts, supporting Inside Sales Engineers and outside sales teams.
• Follow up with customers to ensure their needs are met.
• Enter job information and coordinate with relevant parties.
• Verify accuracy of Purchase Orders and match with invoices.
• Generate product documentation and materials for customers.
• Manage delivery schedules and communicate with customers regarding equipment delivery and issues.
• orate wCollabith accounting to resolve credit issues.

Skills

Excel

Process documentation

Job description

Customer Service Representative - Process Improvement

Location: Conyers, Georgia

Schedule: Monday to Friday, 8 am to 5 pm (1-hour lunch)

Pay: $20-22/hr

Our client, a well-established manufacturing company in Conyers, Georgia, is seeking a dedicated Customer Service Representative (CSR) with a focus on process improvement. This is an in-person role that offers a positive work environment.

This is not a call center position but a multifaceted role that requires excellent communication, organization, and the ability to thrive in a fast-paced environment. The CSR will collaborate with internal and external teams to streamline processes and enhance overall customer experience.

Responsibilities & Duties:

• Must have working knowledge of Excel and basic formulas with willingness to learn.
• Manage customer accounts, supporting Inside Sales Engineers and outside sales teams.
• Follow up with customers to ensure their needs are met.
• Enter job information and coordinate with relevant parties.
• Verify accuracy of Purchase Orders and match with invoices.
• Generate product documentation and materials for customers.
• Manage delivery schedules and communicate with customers regarding equipment delivery and issues.
• orate wCollabith accounting to resolve credit issues.

Qualifications/Requirements:

• Proven ability to write processes and procedures.
• Strong Microsoft Office Skills, especially in Excel.
• Drug-Free Workplace