Customer Service Representative

Crown Holdings, Inc; Connellsville (Fayette County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Professional development opportunities

Commitment to employee safety

Meaningful career building

Job summary

Crown Holdings, Inc. is seeking a Customer Service Representative in Connellsville, PA. The role involves managing customer orders, maintaining order status, and being the primary contact for customer communication.

The ideal candidate will possess a Bachelor’s degree and have over 3 years of experience in customer service within a manufacturing setting. Crown emphasizes teamwork and offers opportunities for personal and professional development.

Join us in our commitment to sustainable packaging!

Qualifications

• 3+ years of experience in a customer service role.
• Experience in a manufacturing environment is required.
• Packaging industry experience is preferred.

Responsibilities

• Manage placement and shipment of customer orders.
• Maintain order status and inventory reports.
• Serve as primary contact for field sales and customers.
• Quote pricing and manage freight rates.
• Enter invoices and manage customer complaints.

Skills

Customer service experience

Communication skills

Critical thinking

Teamwork

Process improvement

Education

Bachelor’s degree in business or management

Tools

MS Word

MS Excel

MS Access

MS PowerPoint

MS Outlook

Job description

## Customer Service RepresentativeApplylocations: PA - Connellsvilletime type: Full timeposted on: Posted 16 Days Agojob requisition id: JR101942## **About Crown**Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world.Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.**Job Description:****Duties And Responsibilities:**Reporting directly to the National Sales Manager, the Customer Service Representative responsibilities would include, but not be limited to, the following: * Manage placement of orders and ship orders at customer request.* *Maintain open order status and inventory reports.** *Manage relevant communications regarding order status and delivery.** *Primary contact for field sales and customers. Responsible for communicating all relevant information to account managers and others as necessary.** *Submit engraving orders for new artwork and track through completion and item set up. Advise and or direct customers to appropriate personnel for technical information concerning closures which are specific to their product or process.** *Manage customer complaints, directing them to the Technical Services group or Quality Assurance. Initiate and follow-up on NCR's and submit credits as appropriate.** *Quote pricing as required** *Manage freight ensuring current freight rates in effect and updated in the customer master file** *Run weekly scheduled inventory reports for respective customers or as needed/requested** *Enter various types of invoices related to freight, needs attention inventory, quantity adjustments, graphic charges, etc. for all customers** *Work with customers and account managers to minimize slow moving or obsolete inventory.** *Performs other job-related duties as required or assigned*In addition to the specific responsibilities listed above, the ideal candidate will possess the following:**Minimum Requirements*** Bachelor’s degree in business, management or a related position* 3+ years of experience in a customer service role* 3+ years in a manufacturing environment**Preferred Requirements*** Packaging industry experience**Competencies*** Capability and flexibility of managing changing business needs and requirements* Proven record of applied critical thinking in a variety of situations* Effective oral and written communications* Strong interpersonal skills* Demonstrated ability to work effectively in a team environment as well as working independently and self-directed* Process oriented with a continuous improvement mindset* Proficiency in MS Word, Excel, Access, PowerPoint and Outlook required## **What Crown Offers You*** Strong engagement and commitment to the safety of our employees* The opportunity to build a meaningful career* Professional and personal development through training and work experiences## ## **Join us and become part of a team of professionals who are passionate about sustainable packaging!****Working Together**Working Together is one of the five pillars that make up our Twentyby30TM program. We aim to value and respect each individual and foster an environment of inclusivity.