Customer Service Representative

Dummen NA, Inc.; Columbus (OH); On-site; USD 33,000 - 36,000; Full time

Job summary

Dummen NA, Inc. in Columbus, OH is seeking a detail‑ oriented Customer Service Representative to support sales and customers. You will manage orders, respond to inquiries, and ensure on‑time quotes and shipments.

The role requires strong communication, proficiency in MS Office, and the ability to multi‑task under pressure. Previous nursery or greenhouse experience is preferred.

Qualifications

• Excellent communication and phone skills are required.
• Must be able to multi‑task while meeting daily deadlines.
• Experience in customer quotes, orders and shipments processes.
• Proficient in Microsoft Word and Outlook.
• Ability to analyze data and generate reports for sales reps.

Responsibilities

• Maintain and build relationships with Sales Force and customers.
• Drive order integrity of customer accounts throughout the year.
• Manage orders from start to finish including entry, sourcing, acknowledgements, and vendor confirmation.
• Identify alternative vendors and provide options to customers.
• Process order acknowledgments and provide recommendations for problem resolution.
• Provide report/data analysis for sales reps progress.
• Identify and track system issues and enhancements to improve ease of doing business.
• Develop and distribute timely communications of information.
• Support the team and assist in billing and price pages as needed.

Skills

Communication skills

Phone skills

Multitasking

Attention to detail

Customer service experience

MS Office

Vendor communication

Order management

Data analysis

Problem solving

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Customer Service Full Time Clerical Columbus, OH, US

14 days ago Requisition ID: 1061

Salary Range: $24.00 To $26.00 Hourly

Role Profile: Customer Service Representative

Job Descripton: Customer Service Representatives must have excellent communication and phone skills, pays great attention to detail and must be able to function while under pressure. The job requires the ability to multi-task while meeting daily deadlines to insure that customer quotes, orders and shipments are received by the set customer standards for our company. They are responsible for order integrity/management, pricing, vendor communication, clearing of shipments (freight questions), assist in claim initiation and resolution.

Accountabilities

• Maintain and build relationships with Sales Force and customers. Providing front line support to internal and external customers by being there for daily communications with field sales tools and reporting.
• Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, order management, shipping, subs and cuts, pricing and claims and returns.
• Manage orders from start to finish including order entry, sourcing product, verifying acknowledgements, vendor confirmation, editing orders, status checks, and order changes.
• Key role to sourcing product that is requested by the customer or needed due to vendor shortages. Search for alternative vendors and provide options to customers.
• Process order acknowledgments.
• Provide recommendations for problem resolution.
• Responsible for reporting and report/data analysis for sales reps progress.
• Identify system issues, enhancements, recommend solutions, and track resolution/completion. Enhancements require that it improves the ease of doing business so that we can exceed customer expectations.
• Develop and distribute timely communications of information. Some communication is driven by the Customer Serivce Rep and other communication is at the request of others.
• Strive for the highest internal and external customer satisfaction at all times.
• Participate in special projects as requested
• Backup the Billing/Quote specialist if assistance is needed
• Perform other duties that support the team and involves but not limited to price pages, billing, etc..

Critical Experience:

This position requires previous experience in a Nursery or Greenhouse. The individual must have extensive Microsoft Office, Word and Outlook experience. Outstanding interpersonal and critical thinking skills are a must.