CUSTOMER SERVICE REPRESENTATIVE

Sunset Finance; Columbus (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. This role is vital for the smooth operation of a consumer finance office, where you'll engage with customers, process loan applications, and manage daily transactions. You'll be responsible for maintaining accurate records, handling payments, and providing exceptional service to clients. If you have a passion for helping others and a background in customer service or finance, this opportunity offers a chance to grow in a supportive environment while making a real impact in the community.

Qualifications

• Experience in customer service or finance is a plus.
• Knowledge of computer skills is essential.

Responsibilities

• Assist customers with loan applications and payments.
• Maintain cash drawers and prepare daily deposits.
• Handle customer inquiries and delinquent accounts.

Skills

Customer Service

Collections

Computer Skills

Education

High School Diploma

Tools

Loan Software System

Job description

Interviewing for positions in West GA and Metro Atlanta GA

JOB SUMMARY

The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.

DUTIES & ESSENTIAL JOB FUNCTIONS

Working directly under the supervision of the branch manager, the Customer Service Representative:

1. Solicit loans on the telephone and at the counter.
2. Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail.
3. Other duties include: opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
4. Completes loan documents and closes current refinance loans.
5. Prepares daily deposits of cash and checks.
6. Maintains and balances correct amount and denominations of money in cash drawers daily.
7. Maintains loan standard report daily.
8. Telephones past due customers.

QUALIFICATIONS

Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills.

REQUIRED

A high school diploma or equivalence is required.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.