Customer Service Representative

Everlight Solar; Columbus (OH); Remote; USD 30,000 - 40,000; Full time

Job summary

Join a rapidly growing leader in solar energy as a Customer Service Representative! This fully remote, full-time position offers an exciting opportunity to connect with customers and foster relationships in a dynamic environment. Ideal candidates are self-motivated and detail-oriented, with a passion for delivering exceptional service. Enjoy the flexibility of evening shifts and weekends while being part of a team that values innovation and customer success. If you're looking for a role that rewards performance and promotes individual growth, this is the perfect opportunity for you!

Qualifications

• Proven customer support experience preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Handle high volumes of incoming calls and manage customer interactions.
• Build sustainable relationships and provide accurate information.

Skills

Customer Support Experience

Active Listening

Communication Skills

Problem-Solving

Attention to Detail

Time Management

Education

High School Diploma

Tools

Apple Ecosystem (iOS, macOS, iWork)

Mac Computer

Job description

Everlight Solar is seeking a skilled, highly energetic, and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry-level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.).

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on time, exceeding expectations, and ensuring success for our teams.

Responsibilities

• Handle high amounts of incoming calls.
• Identify and evaluate customers' needs to deliver satisfaction.
• Build sustainable relationships of trust through open and interactive discussion.
• Provide accurate, valid, and comprehensive information by using the right methods/tools.
• Manage complaints, provide proper solutions and options; follow up to secure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Establish and build relationships with our customers.
• Go the extra mile to engage customers.

Requirements

• Some proven customer support experience or experience as a client service representative is preferred.
• Strong phone administration skills and active listening capabilities.
• Ability to work independently and as a member of various teams and committees.
• Strong attention to detail.
• Exceptional communication and presentation skills.
• Ability to multi-task, prioritize, and control time effectively.
• Ability to operate in a fast-paced environment.
• Ability to work nights & some weekends.
• 1pm - 11pm CST, 4 days/week with rotating Saturdays or 3pm - 11pm CST M-F with rotating Saturdays.

Salary: $30,000-$40,000/year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.