Customer Service Representative

SP+ (SP Plus); Columbus (OH); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Job summary

SP+ (SP Plus) in Columbus, Ohio, is seeking a Customer Service Representative to ensure a seamless parking experience for customers. The role requires effective communication, attention to detail, and a high school diploma. You will assist in managing daily operations, handling customer inquiries, and maintaining facility cleanliness. The position entails working flexible shifts, including weekends. The hourly pay ranges from $18.00 to $19.00, with benefits including medical, dental, and a 401(k) plan.

Qualifications

• High School Diploma or equivalent required.
• Experience with automated parking hardware/software or strong tech aptitude.
• Ability to work flexible shifts including weekends.

Responsibilities

• Ensure a seamless parking experience for customers.
• Assist with payments and manage daily activities.
• Resolve customer complaints; provide directions.

Skills

Customer service skills

Ability to operate automated parking control equipment

Mathematical skills

Language skills in English

Adaptability

Education

High School Diploma

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. There’s no fumbling with tickets, machines, apps, or credit cards – you just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable, giving us back our most valuable asset: time.

Responsibilities

The Customer Service Representative ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

What You’ll Do

• Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility
• Assist customers in making payment to fully automated revenue control equipment
• Go above and beyond to deliver an exceptional client and customer experience
• Assist in the management of the day‑to‑day activities of the assigned location
• Monitor parkers in pay‑in lanes
• Make every customer interaction a moment that matters through friendly and professional conduct
• Be willing to assist customers that have forgotten where they parked their vehicle
• Perform other necessary functions as assigned
• Conduct garage and facility audits as required by management
• Count the “bank” of revenue (if required) at the beginning of the shift to ensure starting total is correct
• Make change (if required) for customers before transactions
• Quote rates for parking services
• Give directions to city locations and assist customers, ensuring they get where they are going quickly and easily
• Resolve customer complaints independently or with the aid of a supervisor
• Answer telephone in a prompt and courteous manner (if required)
• Maintain cleanliness of facility and pick up trash in the surrounding area
• Present themselves professionally (neat appearance and in uniform) at all times while at work
• Arrive to work on time for scheduled shifts
• Complete any other duties that may be assigned by the supervisor

Qualifications

What you need

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualification Requirements

Education Required: High School Diploma or an equivalent combination of experience and education.
Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. Availability to work 2nd shift, 3rd shift and/or week‑ends may be required.
License Requirement: The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate to loud.
• The exposure level to vehicle emissions is moderate to high.
• The exposure level to extreme hot/cold temperatures is moderate to high.
• The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
• The exposure level to bright sunlight and nighttime working conditions is high.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

Salary Range

$18.00 - $19.00 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.

Equal Opportunity Employer

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-OH-COLUMBUS