Customer Service Representative - Driving

Metropolis Technologies; Cleveland (OH); On-site; USD 26,174 - 27,552; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Disability insurance

Job summary

SP+, a Metropolis company, is seeking a customer‑facing associate to support payment transactions, guide customers in a busy parking facility, and help maintain a high standard of service. You will assist with automated revenue control devices and ensure smooth traffic flow at the site in Cleveland, OH.

The role requires strong English communication, basic math, and a willingness to work flexible shifts, including weekends or evenings.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Automated parking access control hardware/software or strong tech aptitude.
• Availability: 2nd/3rd shift and weekends may be required.
• License: Valid state driver's license with current address.
• Math: Basic arithmetic and change making.
• Language: Proficient English reading/writing and verbal skills.
• Reasoning: Able to follow instructions and solve simple problems.
• Adaptability: Flexible and able to handle changes.
• Other: Able to use a clock/timekeeping and credit card machine.

Responsibilities

• Assist customers with payments to automated equipment.
• Guide parking services and ensure smooth traffic flow.
• Lead programs to improve client and customer satisfaction.
• Support day-to-day activity of the location.
• Monitor pay-in lanes and assist customers as needed.
• Resolve customer complaints with supervision when necessary.
• Maintain facility cleanliness and professional presentation.
• Perform audits and basic revenue counting as required.

Skills

Customer service

Technology aptitude

Driver's license

Communication skills

Problem solving

Flexible schedule

Education

High School Diploma or equivalent

Tools

Credit card machine

Cash handling

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—gives us back our most valuable asset, time.

Responsibilities

Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

• Assists customers in making payment to fully automated revenue control equipment
• Helps customers with parking services and facilitates the expedient flow of traffic through the facility
• Leads programs to improve client and customer satisfaction
• Assists in the management of the day‑to‑day activities of the assigned location.
• Monitors parkers in pay‑in lanes
• Interacts with customers in a friendly and professional manner
• Provides assistance to customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to customers to various locations in the city.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualification Requirements

• Education Required: High School Diploma or an equivalent combination of experience and education
• Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability to Work: Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.
• License Requirement: The employee will be required to have and maintain a valid state‑issued driver’s license with a current address and acceptable driving record.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
• Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment

• The noise level in the work environment is usually moderate to loud.
• The exposure level in the work environment to vehicle emissions is moderate to high.
• The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
• The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
• The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

Salary Range

$19.00 – $20.00 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.

Equal Employment Opportunity

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Applied Process

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-OH-CLEVELAND